Express Adjuster

Kemper; Birmingham (AL); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401k plan

Job summary

Kemper is seeking an Express Adjuster to investigate and resolve auto physical damage claims in an in-office setting. This entry-level role offers supervision while you learn the process and licensing requirements across states.

Locations include Birmingham, AL and other cities; strong customer service and organizational skills are essential to manage statements, reservations, and settlements effectively.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of entry level claims handling/claims intake experience needed or 2+ year college degree can substitute.
• Bilingual Spanish preferred.
• Must obtain and maintain a valid insurance adjuster’s license as needed by location (McAllen and Birmingham required).
• Passion for delivering outstanding customer service to agents and customers.
• Experience in non-standard auto a plus.
• Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach.
• Basic computer skills in Word, Excel, PowerPoint, and Outlook are essential.

Responsibilities

• Handle intake, investigation, valuation, exposure establishment, and settlement of assigned auto claims within monetary authority.
• Conclude claims promptly, equitably, and economically per policy terms and damages.
• Take statements from insureds, claimants, and witnesses to investigate losses.
• Timely and accurate reserving of exposures.
• Deliver Best in Class Customer Service to Kemper customers and agents.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Education

High School Diploma or GED

2+ years college degree

Tools

Word

Excel

PowerPoint

Outlook

Job description

Location(s)

Birmingham, Alabama, Doral, Florida, McAllen, Texas, P&C-Butterfield Road-Downers Grove-IL-AAC

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

As our Express Adjuster you will investigate and resolve first and third party auto physical damage claims in a fast paced in-office setting by attempting immediate contact to confirm/review coverage. This is an entry level position where you will work under direct supervision.

Position Responsibilities:

• Responsible for the intake, investigation, valuation, establishment of exposure and settlement of assigned claims within a stipulated monetary authority.
• Ensures that all assigned claims are concluded promptly, equitably, and economically within the provisions of the policy contract and in accordance with the damages presented.
• Take statements from insureds, claimants, and witnesses to investigate losses.
• Timely and accurately reserving exposures.
• Delivers the Best in Class Customer Service experience to all internal, external, current, and prospective Kemper customers.

Position Qualifications:

• High School Diploma or G.E.D required.
• Minimum 6 months of entry level claims handling/claims intake experience is required OR 2+ year college degree can be substituted in lieu of experience.
• Bilingual Spanish preferred
• Must obtain and maintain a valid insurance adjuster’s license as needed based on location and claim assignment for states that require a staff adjuster to be licensed. (*McAllen and Birmingham required).
• A passion for delivering outstanding customer service to agents and customers.
• Experience in non-standard auto a plus.
• Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach are necessary.
• Basic computer skills in Word, Excel, Power Point, and Outlook are essential.

The range for this position is $18.56 to $31.46. When determining candidate offers, we consider experience, skills, education, certifications and geographics location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.).

_Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations wherewe operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.