Export Coordinator

Plastic Express; Pasadena (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Family health benefit packages - after

Vacation pay - after

Holiday pay - after

Company matching 401k retirement - 90+

Job summary

Plastic Express is seeking an Export Coordinator to manage efficient delivery logistics through data management and customer communication. You will maintain customer accounts, process shipments, and support export documentation.

This role requires strong communication, attention to detail, and experience with ERP or SAP systems. Located in Pasadena, TX, with up to 15% travel and full-time hours.

Qualifications

• High School diploma is required.
• Three years of customer service experience are required.

Responsibilities

• Enter packaging and receipt information in Plastic Express and/or customer systems.
• Track shipments and communicate with clients about the package's progress.
• Coordinate shipping with clients for shipping and deliveries.
• Deal with quotes from prospective shippers, or tender internally if Plastic Express Drayage can accommodate.
• Assist with claims with management and customers if any shipment problems occur.
• Assist with completing export documentation.
• Assist with carrier and route assignment.
• Assist with computing fees for each shipment.
• Assist with tracking product flow from receipt to shipment to port or end customer.
• Use automated systems to identify shipments, collect data, and register deliveries.

Skills

Communication

Detail oriented

Interpersonal skills

Microsoft Office

Education

High School diploma

Some advanced education

Tools

SAP

ERP systems

Accellos HighJump

Job description

Company Overview

Come join a winning Team! Since 1970 Plastic Express has met the bulk trucking, bulk terminal, packaging, and warehousing needs of the plastics industry. Our strategic locations, modern systems, and dedicated employees allow us to provide custom tailored logistical solutions to fulfill the most challenging needs of our customers. Plastic Express operates from 22 full-service facilities, more than 40 bulk terminals, and 52 railcar terminals offering more than 8,500 railcar spots across the country. We are located near 9 major ports in the U.S. and rely heavily on our rail infrastructure to handle imports /exports as well as regional distribution. At many of the Plastic Express sites, we also handle some non-plastic commodities, which include; paper rolls, steel, building materials and other dry bulk materials. Plastic Express owns and operates roughly 250 trucks, with approximately 250 trailers performing full bulk truck distribution business. Plastic Express is headquartered in Houston, TX and has over 600 employees nationwide. Our goal has always been to exceed our customer's expectations, and our can do-attitude is what differentiates us from the competition.

Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our "Can Do" tradition.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Summary:

The Export Coordinator is responsible for the efficient delivery logistics through data management. Perform day to day processing and complete communication with the customer, ensuring that customer accounts are maintained in an accurate and up-to-date manner.

• Enter packaging and receipt information in Plastic Express and / or Customer system(s).
• Track shipments and communicate with clients about the package's progress.
• Coordinate shipping with clients for shipping and deliveries.
• Deal with quotes from prospective shippers, or tender internally in the event Plastic Express Drayage can accommodate.
• Assist with claims with management and customers if any shipment problems happen to occur.
• Assist with the completion of export documentation.
• Assist with compiling carrier and route assignment.
• Assist with computing fees for each shipment.
• Assist with tracking of product flow from receipt / packaging through shipment to port or end customer.
• Use automated systems to identify shipments, collect data, and register deliveries.

Qualifications:

Required Education and Experience

• High School diploma.
• Three years of customer service experience.

Preferred Education and Experience

• Some advanced education or working toward a degree.
• SAP or other ERP system experience / certification(s). SAP preferred.
• Accellos Highjump experience / certfication(s) given consideration.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must be able to work long hours, weekends and holidays when needed. Must be able to sit for long periods of time.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The job may require long periods of standing while teaching a class. From time-to-time, employee may need to leave a climate controlled space, and enter a warehouse environment to interface with employees / management.

Employee must possess vision abilities required by this job function to include close visual confirmation of finely printed documents.

Ability to read and speak in English required.

Ability to read and speak in Spanish, Chinese, Hindi, or Japanese will be given consideration.

Licenses/Certificates:

N/A

Skills:

• Excellent oral and written communication skills.
• Detailed oriented with a tenacious focus on results.
• Good interpersonal skills.
• Demonstrated proficiency with Microsoft Office products at the following levels:
• Word, Excel, Outlook: Intermediate level of skill. PowerPoint: Basic level of skill

Supervisory Responsibility:

This position has no direct reports.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.

Position Type/Expected Hours of Work

This is a full-time position. Days and normal hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

Travel

Up to 15% Travel is expected for this position.

Benefits and Perks:

• Family health benefit packages - after 90 days
• Vacation pay - after 90 days
• Holiday pay - after 90 days
• Company matching 401k retirement program - after 90 days

Duties and responsibilities may be added, deleted and/or changed at any time at the discretion of management.

In line with Plastic Express’ Environmental Promise, the hired individual is expected to enthusiastically support all facets of Operation Clean Sweep; specifically, making a conscious effort to prevent pellet, flake and powder loss into the environment and ensure any spills are swiftly and effectively cleaned up.