Expert Services Manager

SKAI Brasil; Chicago (IL); On-site; Full time

Job summary

SKAI Brasil seeks a temporary Expert Services Manager for Search in Chicago, responsible for delivering world-class service to clients in paid search. This dynamic role involves strategic planning, campaign management, and client success, with the potential to transition to a full-time position. Candidates should possess strong analytical and communication skills, along with 4-6 years of relevant experience.

Qualifications

• Minimum of 4-6 years' experience in paid search.
• Experience with Google Ads and Microsoft Ads.
• Client-facing or customer service experience preferred.

Responsibilities

• Plan and execute full lifecycle of managed services.
• Oversee client account management and optimization.
• Provide expert advice on search marketing strategies.

Skills

Paid search media buying

Data analysis

Client communication

Problem-solving

Interpersonal communication

Education

Undergraduate degree

Job description

Description

Ready to take your career to the next level?

Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers.

We are looking for a temporary to hopefully full time Expert Services Manager for our Search area. The Expert Services Manager, Search is a dynamic thought leader tasked with providing world-class services to Skai partners. Their core responsibility will be planning and executing the full lifecycle of managed and transitional service initiatives across paid search channels including but not limited to Google Ads, Google Performace Max, Google Shopping, Microsoft Ads, Microsoft Shopping. This entails pre-campaign strategic planning, campaign management and execution, regular reporting and analysis and transition training. The Expert Services Manager is ultimately responsible for all facets of assigned account program performance and client satisfaction on the Skai Search management platforms.

The ideal candidate will have extensive paid search and shopping experience, expert data analysis, strategic guidance, adept at client communication and a confident and consultative approach to addressing client needs.

Duties and Responsibilities:

• Uphold the team mission to bring about client success and self-sufficiency within search marketing and management
• Oversee execution and optimization of campaigns to exceed the clients’ goals
• Balance the day-to-day management of client accounts consisting of transitional pilots, short-term managed accounts and consulting services
• Act as a consultant and advisor to clients regarding media planning and best practices
• Provide expert advice and consultation on search marketing strategy and best practices to internal teams in ways that drive client retention, organic growth and new business growth
• Communicate the success and performance of assigned accounts, both internally and externally
• Partner closely with the product development, sales, technical account management and industry leads to drive platform innovation and capture market opportunity
• Provide paid media solutions to clients to enable them to use Skai’s platforms effectively
• Pursue solutions for managed clients beyond the tools and templates available

Skai Requirements:

• Passion and dedication
• Desire to be the best
• Ability to work both independently and as part of a team
• Strong interpersonal communication skills, both in writing and verbally
• Proven track-record of problem-solving

Position Requirements:

• Undergraduate degree
• Hands on search campaign implementation, optimization and management experience (Google & Microsoft)
• Experience with retail vertical
• Expert data analysis and Microsoft Excel skills
• 4-6 years' experience in paid search media buying.
• Client-facing or customer service experience a plus
• Experience collaborating with a team both locally and virtually
• Organized and methodical in approach to campaign management
• Energized by solving problems and finding opportunities to make a client successful
• Experience with Skai or other search marketing platforms preferred
• Google Ads Certification, Google Shopping Certification highly desirable
• Ability to travel up to 10% of the time

This is a temporary role with an hourly range of $52.00-$56.00 an hour with an expected work week of 40 hours a week with the hope that it will turn into a full time opportunity.

Equal Opportunity Employer

Skai is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Skai is an E-Verify employer.

Requirements