Expert Services Manager

Skai; Chicago (IL); On-site; Full time

Job summary

Skai is seeking an Expert Services Manager to oversee search marketing initiatives. The role involves managing paid search campaigns across platforms like Google Ads and Microsoft Ads, focusing on client satisfaction and service excellence. Ideal candidates will bring extensive experience in paid search, data analysis, and strong client communication skills. Join a fast-paced team dedicated to innovative marketing solutions.

Qualifications

• 4-6 years' experience in paid search media buying.
• Proven track-record of client-facing or customer service experience.
• Experience with retail vertical is a plus.

Responsibilities

• Oversee execution and optimization of campaigns to exceed client goals.
• Act as a consultant and advisor to clients regarding media planning.
• Provide paid media solutions to clients for effective platform use.

Skills

Data analysis

Client communication

Problem-solving

Education

Undergraduate degree

Tools

Microsoft Excel

Job description

Join to apply for the Expert Services Manager role at Skai

21 hours ago Be among the first 25 applicants

Join to apply for the Expert Services Manager role at Skai

Get AI-powered advice on this job and more exclusive features.

Ready to take your career to the next level?

Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers.

We are looking for a temporary to hopefully full time Expert Services Manager for our Search area. The Expert Services Manager, Search is a dynamic thought leader tasked with providing world-class services to Skai partners. Their core responsibility will be planning and executing the full lifecycle of managed and transitional service initiatives across paid search channels including but not limited to Google Ads, Google Performace Max, Google Shopping, Microsoft Ads, Microsoft Shopping. This entails pre-campaign strategic planning, campaign management and execution, regular reporting and analysis and transition training. The Expert Services Manager is ultimately responsible for all facets of assigned account program performance and client satisfaction on the Skai Search management platforms.

The ideal candidate will have extensive paid search and shopping experience, expert data analysis, strategic guidance, adept at client communication and a confident and consultative approach to addressing client needs.

Duties and Responsibilities:

• Uphold the team mission to bring about client success and self-sufficiency within search marketing and management
• Oversee execution and optimization of campaigns to exceed the clients’ goals
• Balance the day-to-day management of client accounts consisting of transitional pilots, short-term managed accounts and consulting services
• Act as a consultant and advisor to clients regarding media planning and best practices
• Provide expert advice and consultation on search marketing strategy and best practices to internal teams in ways that drive client retention, organic growth and new business growth
• Communicate the success and performance of assigned accounts, both internally and externally
• Partner closely with the product development, sales, technical account management and industry leads to drive platform innovation and capture market opportunity
• Provide paid media solutions to clients to enable them to use Skai’s platforms effectively
• Pursue solutions for managed clients beyond the tools and templates available
  
  

Skai Requirements:

• Passion and dedication
• Desire to be the best
• Ability to work both independently and as part of a team
• Strong interpersonal communication skills, both in writing and verbally
• Proven track-record of problem-solving
  
  

Position Requirements:

• Undergraduate degree
• Hands on search campaign implementation, optimization and management experience (Google & Microsoft)
• Experience with retail vertical
• Expert data analysis and Microsoft Excel skills
• 4-6 years' experience in paid search media buying.
• Client-facing or customer service experience a plus
• Experience collaborating with a team both locally and virtually
• Organized and methodical in approach to campaign management
• Energized by solving problems and finding opportunities to make a client successful
• Experience with Skai or other search marketing platforms preferred
• Google Ads Certification, Google Shopping Certification highly desirable
• Ability to travel up to 10% of the time
  
  

This is a temporary role with an hourly range of $52.00-$56.00 an hour with an expected work week of 40 hours a week with the hope that it will turn into a full time opportunity.

Equal Opportunity Employer

Skai is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants With Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Skai is an E-Verify employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  Software Development

Referrals increase your chances of interviewing at Skai by 2x

Get notified about new Service Manager jobs in Chicago, IL.

Customer Service Manager, Airport Customer Operations

Chicago, IL $50,000.00-$84,000.00 5 days ago

Chicago, IL $72,000.00-$96,331.00 4 days ago

Chicago, IL $65,000.00-$100,000.00 11 hours ago

Rolling Meadows, IL $44,000.00-$46,000.00 2 weeks ago

Downers Grove, IL $130,919.00-$188,879.34 8 months ago

Chicago, IL $112,860.00-$143,900.00 2 weeks ago

Westmont, IL $129,400.00-$199,500.00 20 hours ago

Chicago, IL $57,400.00-$73,800.00 1 month ago

Westmont, IL $85,000.00-$130,000.00 2 weeks ago

Sr. Support Center (Service Desk) Manager

Chicago, IL $73,800.00-$106,600.00 1 month ago

Northbrook, IL $110,000.00-$138,000.00 3 weeks ago

Elk Grove Village, IL $71,600.00-$145,200.00 2 weeks ago

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Chicago, IL $70,000.00-$85,000.00 2 weeks ago

Product Support Manager, User Escalations

Chicago, IL $120,000.00-$180,000.00 1 week ago

Downers Grove, IL $80,000.00-$110,000.00 8 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.