Expert-Level Services Sales Account Manager

Keysight Technologies SAles Spain SL.

Boston (MA)

On-site

USD 191,190 - 318,640

Full time

14 days+

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Job summary

Keysight Technologies SAles Spain SL. is looking for an Expert-Level Services Sales Account Manager in Boston, Massachusetts. The role involves driving strategic account growth and managing complex service portfolios, including Calibration and Asset Management. Candidates should have 5–10+ years in technical account management, with a deep understanding of test equipment and enterprise sales. The position offers a competitive salary ranging from USD $191,190 to USD $318,640 annually.

Qualifications

5–10+ years in technical account management or services sales roles.
Deep understanding of electronic test equipment and service lifecycle.
Proven ability to manage enterprise customers.

Responsibilities

Drive strategic growth and expand multi‑year service contracts.
Own and grow high value enterprise and A&D accounts.
Develop account strategies and align services with customer needs.

Skills

Technical account management

Negotiation

Relationship building

Problem-solving

Education

Bachelor’s degree in Engineering, Business, or related field

MBA or technical graduate degree

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

Our award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Keysight’s Global Services organization is seeking an Expert‑Level Services Sales Account Manager to drive strategic growth, expand multi‑year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers nationwide.

This senior individual contributor will own large, complex service portfolios—Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support—acting as the primary business leader for post‑sales lifecycle value.

You will be responsible for developing account strategy, shaping long‑term customer roadmaps, and aligning Keysight’s advanced service capabilities with customer operational, engineering, and mission‑critical requirements.

Key Responsibilities

Strategic Account Leadership

Own and grow an assigned portfolio of high‑value enterprise and A&D accounts throughout the Northeast region.
Develop multi‑year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.
Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.
Lead executive‑level service reviews, QBRs, and long‑term service planning discussions.

Sales Growth & Business Development

Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.
Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services.
Build multi‑year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.
Negotiate commercial terms, pricing, and service deliverables at expert level.

Customer Relationship Management

Own C‑suite, VP‑level, and Director‑level service relationships to ensure customer satisfaction and long‑term retention.
Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.
Serve as escalation point for critical service events, outage mitigation, or urgent operational support.

Cross‑Functional Leadership

Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.
Collaborate with Legal, Finance, and Operations to structure complex service agreements.
Lead internal teams during RFPs, contract renewals, and technical solution development.

Qualifications

Required

5–10+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).
Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.
Proven ability to manage complex enterprise customers and close multi‑year service agreements.
Strong business acumen in negotiation, commercial structuring, and value‑based selling.
Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.

Preferred

Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.
Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.
Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.
Bachelor’s degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.

Core Competencies