Expert Inbound, Nashville | On site |

T-Mobile; Nashville (TN); On-site; USD 42,000 - 76,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) plan

Paid time off and holidays

Employee stock grants

Parental and family leave

Discounts on mobile service

Job summary

T-Mobile in Nashville seeks an energetic team member to manage high-volume inbound business sales calls, matching customers with the best wireless solutions and pricing plans. You will build quotes, coordinate with verification and fraud teams, and support deals across SMB and enterprise segments.

Responsibilities include post-sale support and ongoing billing/service issue resolution, with emphasis on accurate verification and customer satisfaction.

Qualifications

• High school diploma or GED is required.
• Strong ability to stay organized and manage multiple tasks in a fast-paced environment.
• Excellent communication and collaboration skills with all levels of staff.

Responsibilities

• Handle high-volume inbound business sales calls to assess customer needs and recommend wireless solutions.
• Prepare quotes using product knowledge and sales tools to support informed purchases.
• Coordinate with verification, credit, and fraud teams to validate new customers and prevent fraud.
• Follow lead-management processes to qualify customers and ensure compliance with fraud protocols.
• Collaborate with field sales to enable deal partnerships across SMB and enterprise segments.
• Provide post-sale support for billing, devices, and service issues with cross-functional teams.
• Perform other duties/projects as assigned by management.

Skills

Organization & prioritization

Communication & collaboration

Tech proficiency

Education

High School Diploma/GED

Tools

MS Office

WebEx

Dialpad

Job description

Job Overview

This role manages live inbound business sales calls to connect new and existing customers with appropriate wireless solutions. It involves conducting discovery conversations to recommend products, price plans, data, and enhanced services based on customer needs. The role requires collaboration with field sales, implementation, and solution engineering teams to support deal partnerships. Success is measured by effective customer verification, fraud prevention, and post-sale support throughout account ownership. The work impacts organizational revenue and customer satisfaction by ensuring accurate sales and ongoing service for business customers.

Job Responsibilities

• Manage high-volume inbound business sales calls to identify customer needs and recommend suitable wireless solutions
• Conduct customer research and build sales quotes using product knowledge and sales tools to support informed purchasing decisions
• Partner with verification, credit underwriting, and fraud teams to validate new business customers and prevent fraudulent activity
• Follow lead management processes to qualify customers and ensure compliance with fraud prevention protocols
• Collaborate with field sales teams to facilitate deal partnerships across small and medium business and enterprise segments
• Provide post-sale customer support for billing, device, and service issues, coordinating with technical and sales support teams
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• Less than 2 years Inbound/Outbound commissioned environment (Preferred)
• Less than 2 years Business customer service, sales, or retention (Preferred)

Knowledge, Skills and Abilities

• Organization and Task Management Demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy, and work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking. (Required)
• Communication and Collaboration Excellent communication and interpersonal skills, ability to learn and follow processes thoroughly, work cooperatively and collaboratively with all levels of employees and management, maintain a mature, self-motivated, positive, professional attitude, and adapt effectively in a new role. (Required)
• Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook, as well as experience with WebEx, Dialpad, and Google applications. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $42,200 - $76,100, inclusive of target incentivesBase Pay Range: $29,540 - $53,270The pay range above is the general base pay range for a successful candidate in this role. The successfulcandidate’s actual pay will be based on various factors, such as work location, qualifications, andexperience, so the actual starting pay will vary within this range. To find the pay range for this rolebased on hiring location,

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.