Expert Field Service Technician

Xylem; California (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Take Home Vehicle

Day One Benefits

4 Weeks Vacation

Job summary

Xylem is seeking an Expert Field Service Technician to perform on-site field service at customer sites in Los Angeles and surrounding areas. You will work with advanced systems, troubleshoot, conduct preventative maintenance, and manage parts inventory while prioritizing safety and customer satisfaction.

This role requires 5–7 years of technical experience, a HS diploma, ability to obtain clearances, travel about 10–15%, and strong problem-solving and communication skills.

Qualifications

• HS diploma or equivalent is required.
• 5–7 years of technical work experience preferred.
• Ability to obtain all required customer clearances (TWIC, DISA, etc.) and DOT medical card.

Responsibilities

• Perform field service on advanced systems at customer sites, safely and efficiently.
• Troubleshoot issues and conduct preventative maintenance.
• Manage parts inventory and coordinate with customers and internal teams.

Skills

Electrical

Mechanical

Diesel Equipment

Customer Service

Troubleshooting

Teamwork

Education

HS diploma or equivalent

Technical military background

Tools

Microsoft Office

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Exciting Opportunity with Comprehensive Benefits

Key Benefits

• Take Home Vehicle: Provided exclusively for company use, ensuring convenience and efficiency in your daily tasks.
• Day One Benefits: Access your medical coverage and 401k plan right from the start of your employment, ensuring your health and future are prioritized immediately.
• Competitive Vacation Time: Enjoy 4 weeks of vacation time, allowing ample opportunity for rest and recreation.

Job Summary

The Expert Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. This role is responsible for the escalation and leveraging appropriate company resources to address issues, both with personnel and customers.

Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with little to no supervision
• Works independently and has ability to lead/coach/guide/motivate

Requirements

• Some travel required- 10-15%
• Work within Los Angeles area

Driving Requirements

• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms:
  • Driver Disclosure and Release
  • Employee Applicant Drug and Alcohol Statement
  • Driver Certificate of Violations
  • Driver Statement of On Duty Hours Road Test
  • Copy of Driver's License
  • Copy of Medical Certificate

High Impact Behaviors

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education & Experience Requirements

• HS diploma or equivalent

Preferred

• Technical military background
• Tech Cert, Degree or industry specific license(s)

Experience Requirements

• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience preferred
• 5 to 7 years of technical work experience

Skill Requirements

• Electrical, mechanical, diesel, fusion experience depending on business unit
• Work without direct supervision and provides coaching/training to junior-level technicians
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resourc