Expert Client Advisor - Valley Fair

Brobston Group LLC; Santa Clara (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Brobston Group LLC in Santa Clara, CA, is seeking an Expert Client Advisor specializing in Watches & Jewelry to deliver exceptional client experiences and drive category sales. You will train colleagues, develop clients, and lead product launches.

You will act as in-store SME, coach peers, and maintain top-tier clienteling. Strong storytelling, sales history in watches/jewelry, and relationship-building are essential for success.

Qualifications

• Passion for the category with storytelling and interpersonal skills.
• Proven sales experience and track record of high performance as a seller in watches or jewelry.
• Deep product knowledge and ability to train and mentor colleagues on the category.
• Strong commercial and analytical ability with a focus on client development.
• Ability to lead by example, coach others, and deliver consistent clienteling practices.

Responsibilities

• Act as the go-to in-store expert for watches and jewelry, providing product knowledge and selling techniques.
• Drive the watch and jewelry business and maintain top-seller performance within the category.
• Lead product training, support new launches, and demonstrate best practices during the selling ceremony.
• Communicate corporate strategy and business priorities to the team via morning briefings, trainings, and 1:1 coaching.
• Observe, coach, and support team members to improve clienteling and sales performance.
• Manage and grow a personal portfolio of clients through proactive client development and relationship building.

Job description

Summary

Expert Client Advisor specializing in Watches & Jewelry responsible for delivering exceptional client experiences and driving category sales in store. Serves as the in-store subject matter expert, leading product training, new launches, and client development. Manages a portfolio of clients and supports the team through coaching, briefings, and hands‑on selling.

Responsibilities

• Act as the go‑to in‑store expert for watches and jewelry, providing product knowledge and selling techniques.
• Drive the watch and jewelry business and maintain top‑seller performance within the category.
• Lead product training, support new launches, and demonstrate best practices during the selling ceremony.
• Communicate corporate strategy and business priorities to the team via morning briefings, trainings, and 1:1 coaching.
• Observe, coach, and support team members to improve clienteling and sales performance.
• Manage and grow a personal portfolio of clients through proactive client development and relationship building.

Requirements

• Passion for the category with excellent storytelling and interpersonal skills.
• Proven sales experience and a track record of high performance as a seller in watches or jewelry.
• Deep product knowledge and ability to train and mentor colleagues on the category.
• Strong commercial and analytical ability with a focus on client development.
• Ability to lead by example, coach others, and deliver consistent clienteling practices.