Experienced Virtual Medical Assistant (Associate)

Xillium Professional Services; United States; Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Paid training

Annual salary increase

Night differential & holiday pay

Attendance bonus

Career advancement & incentives

Free HMO after training

1 free dependent

Up to 2 dependents

HMO upgrade at Year 5

SSS, PAG-IBIG, PhilHealth

Paid Time Off

13th month pay

Performance incentives

Job summary

Xillium Professional Services, a Philippines-based provider, supports US healthcare providers by delivering remote clinical support and administrative services. The role centers on patient scheduling, prescription coordination, insurance verification, billing support, and telehealth coordination.

Candidates should have a nursing or allied health degree, HIPAA training, strong English, and be available for fixed night shifts from home with a reliable setup.

Qualifications

• BS Nursing or allied health degree; registered or underboard.
• Professional fluency in English (written and verbal).
• US healthcare insurance verification experience and HIPAA familiarity.
• Able to work a fixed night shift from a home setup.

Responsibilities

• Managing patient scheduling for appointments, surgeries, and procedures.
• Handling prescription refills and coordinating medications.
• Performing insurance verification and supporting medical billing processes.
• Maintaining and updating patient medical records.
• Supporting telehealth consultations and virtual care coordination.
• Facilitating communication between patients, families, and medical staff.

Skills

English fluency

Night shift

Remote work

Education

BS Nursing or allied health

Tools

Epic

eClinicalWorks (ECW)

Athenahealth

Job description

Xillium Professional Services is a leading clinical support outsourcing company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.

Key responsibilities include:

• Managing patient scheduling for appointments, surgeries, and procedures

• Handling prescription refills and coordinating medications

• Performing insurance verification and supporting medical billing processes

• Maintaining and updating patient medical records

• Supporting telehealth consultations and virtual care coordination

• Facilitating communication between patients, families, and medical staff

• Providing general administrative and operational support to assigned clinics or providers
  Required Qualifications:

• BS Nursing or allied health graduate (registered or underboard)

• Background working in a BPO healthcare account or clinical/hospital setting

• US healthcare insurance verification experience

• Prior HIPAA/PHI handling experience or HIPAA training

• Professional fluency in English (written and verbal)

• Able to work a fixed night shift

• Work-from-home setup with a laptop/PC, reliable internet connection, and headset
  Preferred Qualifications:

• Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)

• Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth

• Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms

• Competitive Pay

  • Paid training
  • Annual salary increase
  • 10% night differential & holiday pay
  • Attendance bonus
  • Career advancement & incentives

• Health & Protection

  • Free HMO after training
  • 1 free dependent (Year 1)
  • Up to 2 dependents (under 5 years tenure)
  • HMO upgrade at Year 5
  • SSS, PAG-IBIG, PhilHealth

• Paid Time Off

  • Service Incentive Leave (prorated)
  • Sick & Vacation Leave
  • Bereavement, Maternity/Paternity
  • Solo Parent & Gynecologic Leave
  • Tiered leave credits
  • Convertible leave credits

• Financial & Long-Term Benefits

  • 13th month pay (June & December release)
  • No-interest cash advance (after 1 year, subject to conditions)
  • FWD retirement fund (Year 4 eligible, Year 7 fully covered)
  • Year-end performance incentive
  • Milestone recognition packages

• Work Environment

  • Company equipment + IT support
  • Work-life balance
  • Performance appraisal
  • Continuous learning
  • Inclusive, values-driven leadership