Experienced Veterinary Receptionist

VetCheck for Pets; Fishers (IN); On-site; USD 26,000 - 29,000; Full time

Job summary

VetCheck for Pets in Fishers, IN is seeking an experienced Client Service Representative for our urgent care team. This full-time role offers a fast-paced environment without overnight shifts and a supportive culture that values staff safety and growth.

You will be the first contact for clients and patients, handling calls, triage, records, and payments while coordinating with the medical team to ensure compassionate patient care. Previous veterinary experience is preferred.

Qualifications

• Previous veterinary client service experience is required.
• Urgent care or emergency veterinary experience is strongly preferred.
• Exceptional communication and customer service skills are essential.
• Ability to remain calm and compassionate in emotionally challenging situations.
• Experience with veterinary software, scheduling systems, and payment processing platforms.

Responsibilities

• Welcome clients and patients with professionalism and empathy.
• Answer incoming calls, emails, and appointment requests.
• Gather patient information and assist with urgent care triage.
• Alert medical staff to emergencies promptly.
• Maintain accurate client and patient records.
• Coordinate communication between clients and veterinary staff.
• Explain services, treatment plans, policies, and financial expectations.
• Process payments and third‑party financing applications.
• Schedule appointments and assist with follow‑ups.
• Support administrative tasks and inventory needs.
• Maintain a clean, welcoming client environment.
• Assist teammates and contribute to a positive hospital culture.

Skills

Customer service

Communication

Teamwork

Attention to detail

Calm under pressure

Tools

Vet software

Scheduling systems

Payment processing platforms

Job description

Urgent Care | No Overnight Shifts | Supportive Team Culture

Do you love veterinary medicine but want a career that allows you to have a life outside of work?

VetCheck is growing, and we’re looking for an experienced Client Service Representative to join our urgent care team full-time. This is an opportunity to work in the fast-paced, rewarding world of urgent care without overnight shifts, while being part of a hospital that genuinely values and supports its team.

At VetCheck, we believe exceptional patient care starts with taking care of our people. Our leadership team is committed to creating an environment where employees feel respected, protected, supported, and empowered to grow.

Why Experienced Veterinary Professionals Choose VetCheckNo Overnight Shifts

No Overnight Shifts

Enjoy the excitement of urgent care while maintaining a healthy work-life balance.

Leadership That Has Your Back

We enforce a strict Zero-Tolerance Policy for abusive client behavior. If a client mistreats our staff, we will terminate that relationship. Your safety, mental health, and well-being matter.

Well-Staffed and Team-Oriented

We maintain a support staff ratio of 3-4 technicians per doctor to reduce burnout, compassion fatigue, and workplace stress. Our team collaborates, communicates, and genuinely supports one another.

Stable, Positive Culture

Many of our team members have been with VetCheck since the hospital opened. We take pride in fostering an engaged, positive, and solution-focused workplace.

Growth Opportunities

As you develop in your role, you’ll have opportunities for cross-training and professional growth. We believe in investing in our people and helping them build long-term careers.

Gold Standard Medicine

We are passionate about educating pet owners and providing the highest standard of patient care.

Inclusive Workplace

VetCheck is committed to diversity, equity, inclusion, and creating a workplace where everyone feels welcome and valued.

About the Role

As a Client Service Representative, you’ll be the first point of contact for our clients and patients. You’ll play a critical role in creating a compassionate experience for pet owners while helping our medical team provide exceptional care.

• Welcome clients and patients with professionalism, compassion, and empathy

• Answer incoming phone calls, emails, and appointment requests

• Gather patient information and assist with urgent care triage

• Recognize emergencies and promptly alert medical staff

• Maintain accurate client and patient records

• Coordinate communication between clients and veterinary staff

• Explain services, treatment plans, hospital policies, and financial expectations

• Process payments and third-party financing applications (CareCredit, Scratchpay, Cherry, All Pet)

• Schedule appointments and assist with follow-up communication

• Support administrative tasks and inventory needs

• Maintain a clean, organized, and welcoming client environment

• Assist teammates and contribute to a positive hospital culture

• Previous veterinary client service experience required

• Urgent care or emergency veterinary experience strongly preferred

• Exceptional communication and customer service skills

• Ability to remain calm and compassionate in emotionally challenging situations

• Strong attention to detail and organizational skills

• Experience with veterinary software, scheduling systems, and payment processing platforms

• Comfortable multitasking in a fast-paced environment

• Experience with animal handling and restraint techniques preferred

• Positive attitude and willingness to collaborate with teammates

Schedule Expectations

This is a full-time position requiring flexibility to work a combination of:

• Days
• Evenings
• Weekends
• Holidays

Schedules are posted several weeks in advance to support planning and work-life balance.

Hospital Hours

Monday-Friday: 9:00 AM – 11:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 9:00 AM – 6:00 PM

Closed

• Thanksgiving Day
• Christmas Day

Early Closures (9am-6pm)

• New Year’s Eve
• July 4th
• Thanksgiving Eve
• Christmas Eve

Who Thrives at VetCheck?

We’re looking for someone who is compassionate, dependable, team-oriented, and passionate about veterinary medicine. If you’re searching for a hospital where your contributions matter, your team supports you, and leadership genuinely cares about your success, we’d love to meet you.

Join a team that’s redefining what it means to work in veterinary urgent care.

Pay: $19.50 - $21.00 per hour