Experienced Tax Preparer - Management

Jackson Hewitt in; West Memphis (AR); On-site; USD 35,000 - 60,000; Full time

Job summary

A forward-thinking company is seeking a Seasonal Experienced Tax Preparer to join its dynamic team. In this role, you will provide expert guidance to clients, ensuring accurate and timely tax preparation while delivering exceptional customer service. You'll engage with clients directly, assist with IRS audits, and contribute to business growth through effective marketing and collaboration. This position offers flexible scheduling, making it ideal for those looking to balance work with personal commitments. If you have a passion for finance and helping others navigate their tax obligations, this is the perfect opportunity to make a meaningful impact.

Qualifications

• Minimum of 2 seasons of tax preparation experience required.
• Strong customer service and communication skills essential.

Responsibilities

• Prepare and complete accurate tax forms for clients.
• Conduct face-to-face tax interviews and support clients during audits.

Skills

Tax Preparation

Customer Service

Communication Skills

Attention to Detail

Tax Planning

Interpersonal Skills

Fast-paced Environment Adaptability

Education

Bachelor's Degree in Accounting

PTIN Certification

Job description

Experienced Tax Preparer - Management (Finance)

Your Purpose:

At Jackson Hewitt, we provide invaluable services by guiding clients through complex tax codes, rules, and processes with integrity, quality, and consistency. Our role is critical to our success, embodying our mission: "Working Hard for the Hardest Working Americans." We are passionate about helping our clients and making a difference in their financial lives.

Tax preparation involves more than filling out forms; it is a significant financial event for most Americans, often accompanied by emotional stress. Our goal is to ease this stress through expert customer service and tax knowledge.

Flexible Schedules Available:

• Day shift
• Night shift
• Weekends
• Weekdays
• Full-time or Part-time

Are you:

• Looking to learn a new career or break into the tax industry?
• Seeking to enhance your skills and resume, especially if you have gaps in your work history?
• Out of the workforce recently and looking to re-enter?
• New to the workforce or with limited experience but eager to learn?
• Retired but wanting to stay impactful?
• Without a college diploma? No problem!
• A Veteran or transitioning military personnel?
• Part of a military family with frequent moves?
• A recent college graduate or current student?
• A stay-at-home parent needing flexible hours?
• Looking for additional income or gig work?
• Bilingual? Bilingual candidates are highly encouraged to apply!

What you'll do here:

As a Seasonal Experienced Tax Preparer, you will provide expert guidance, explain, prepare, and complete accurate tax forms for clients, including multiyear, multistate, and year-end forms. You will also support clients during IRS audits, complete E-filing, and handle printed copies for review and signature.

• Conduct face-to-face tax interviews
• Generate business growth and increase client retention
• Answer calls from clients via our national call center
• Respond to tax-related questions and assist with future tax planning
• Process client payments and deposits
• Engage in marketing and business development
• Support team efforts through collaboration
• Mentor and support teammates, possibly acting as a lead
• Handle sensitive, confidential information with professionalism

Skills you'll bring for success:

• At least 2 seasons of previous tax experience
• Experience with individual, trust, and/or partnership tax returns
• Passion for delivering exceptional customer service
• Excellent communication and interpersonal skills
• Successful completion of the Jackson Hewitt Tax Knowledge Assessment
• Ability to work in a fast-paced environment
• Strong attention to detail and accuracy
• Bachelor's degree in accounting or related field (preferred)
• Additional certifications such as Field Instructor, Remote Support, or Call Center are a plus
• Experience with tax planning and audit support is preferred
• CPA or Enrolled Agent license is a bonus
• PTIN Certification required