Experienced Table Games Supervisor

ViziRecruiter,LLC.; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Day 1 medical, dental & vision benefits

Tuition reimbursement

Recognition programs with cash rewards

Job summary

ViziRecruiter, LLC. is seeking a Gaming Operations Supervisor to oversee table games at Hollywood Casino & Hotel. Candidates must be 21+ and have two years of related experience.

This role emphasizes leadership and excellent customer service. The position offers medical benefits from day one, 401(k) matching, and various recognition programs.

Qualifications

• Must be 21 years of age or older.
• Two years of experience in gaming operations required.
• Excellent interpersonal skills needed.

Responsibilities

• Supervises the operation of up to six table games.
• Works with management to implement customer service strategies.
• Responsible for the integrity of daily operations.

Skills

Interpersonal skills

Problem solving

Customer service

Leadership

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

What does Hollywood Casino & Hotel have to offer?

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.

Responsibilities

• Supervises the operation of up to six table games on an assigned shift.
• Works closely with the Assistant Table Games Shift Manager to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability.
• Provides visible leadership in gaming operation areas.
• Responsible for the overall integrity of daily operations in your section. Models regulatory, departmental and company policies and procedures.
• Performs all other related and compatible duties as assigned.
• Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with Manager to make changes if necessary to achieve end result.

Requirements

• Applicant must be 21 years of age or older.
• Two years progressively more challenging experience in a gaming operations role, table games experience is required.
• Must possess excellent interpersonal skills - Ability to respond calmly and make rational decisions in stressful situations with co‑workers, guests and vendors.
• Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift.
• Able to develop effective problem solving skills with the ability to exercise independent judgment within established policies.
• Must be able to listen and respond to visual and aural cues.