Experienced Service Advisor | High-Volume Auto Shop & Growth

L0462 Rock Honda; Fontana (CA); In loco; USD 65.000 - 162.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Descrizione del lavoro

Rock Honda is hiring an Experienced Service Advisor in Fontana, CA. The role offers full-time hours with a pay range of $64,500 to $161,800 annually, plus incentives. You will be the main liaison between customers and technicians, develop service estimates, and manage repair orders.

A valid driver's license, CDK experience, and automotive acumen are required. Join a high-volume service department with opportunities for growth and comprehensive benefits.

Competenze

• 1+ years of previous Service Advisor experience.
• Greet customers promptly and provide an exceptional service experience.
• CDK experience.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver’s license in your state of residence.

Mansioni

• Be the communicator and liaison between the customer and technician; ensure the technician understands the customer’s needs and the customer understands the needed and recommended service/repairs.
• Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.

Conoscenze

Communication

Service advisor experience

Customer service

Driver's license

Strumenti

CDK experience

Descrizione del lavoro

Rock Honda is hiring an Experienced Service Advisor in Fontana, CA. The role offers full-time hours with a pay range of $64,500 to $161,800 annually, plus incentives. You will be the main liaison between customers and technicians, develop service estimates, and manage repair orders.

A valid driver's license, CDK experience, and automotive acumen are required. Join a high-volume service department with opportunities for growth and comprehensive benefits.