Experienced Service Advisor - Flexible Hours & Top Pay

Lithia Motors; Honolulu (HI); On-site; USD 61,000 - 145,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Honolulu Buick GMC Cadillac, part of Lithia Motors, is hiring an experienced Service Advisor. You will manage customer needs, estimate repairs, write RO, and coordinate with technicians in a fast-paced dealership environment.

This full-time onsite role offers a generous pay range with evenings, weekends, and holiday hours to maximize earnings and align with customer demand. Benefits and total rewards are included.

Qualifications

• 5+ years of dealership service advisor experience.
• GM experience preferred but not required.
• Proficient with dealership software and computers.
• Strong math skills for pricing and change.
• CDK experience required (2+ years).

Responsibilities

• Answer incoming telephone calls.
• Follow the Initial Customer Contact (ICC) process and Interim Customer Contact (ICC2) processes.
• Understand customer needs and guide them through vehicle options.
• Follow up with potential and existing customers.
• Align with company initiatives and benchmarks.
• Write accurate repair orders using ADP system.
• Provide estimates with upfront pricing guarantee.
• Dispatch repair orders to technicians.
• Communicate with technicians to understand services.
• Process payments for services performed.
• Deliver vehicle to customer after service.

Skills

Dealership experience

Service advisor

GM experience

Computers & technology

Mathematics for pricing

CDK experience

Education

High School diploma

Tools

CDK

Job description

Honolulu Buick GMC Cadillac, part of Lithia Motors, is hiring an experienced Service Advisor. You will manage customer needs, estimate repairs, write RO, and coordinate with technicians in a fast-paced dealership environment.

This full-time onsite role offers a generous pay range with evenings, weekends, and holiday hours to maximize earnings and align with customer demand. Benefits and total rewards are included.