Experienced Service Advisor CardinaleWay Hyundai of El Monte El Monte, CA

Cardinalewaymazdamesa; El Monte (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Manager to enhance customer experiences and ensure service excellence. In this pivotal role, you will oversee service operations, manage technician workflows, and maintain high customer satisfaction standards. Your ability to foster relationships and lead a team will be crucial in creating a welcoming environment for customers. This is a fantastic opportunity to join a respected organization that values its employees and is committed to providing top-notch service. If you're passionate about customer care and have a knack for team management, this role is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k Plan

Life Insurance

Flexible Spending Account

Qualifications

• Strong communication skills and a friendly personality are essential.
• Ability to manage others and maintain customer satisfaction.

Responsibilities

• Oversee service orders and ensure prompt customer service.
• Manage technician work distribution and maintain service quality.

Skills

Organizational Skills

Communication Skills

Team Management

Customer Service

Sales Success

Self-Motivation

Education

High School Diploma

Job description

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long-lasting relationships. This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups.

What We Offer:

1. Health, Dental, and Vision offered after 90 days
2. Each year we look to provide the very best insurance we can offer.
3. 401k provided by Empower
4. Ancillary insurance provided by Allstate
5. FSA offered.
6. Life Insurance provided for and paid by Cardinale Automotive Group.

Responsibilities

1. Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
2. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
3. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
4. Ensure the daily inventory of technicians' time is consistently sold to service customers.
5. Distribute work between technicians efficiently.
6. Answer technical questions about vehicle problems, warranties, services, and repairs.
7. Maintain Customer Success Index at or above company standards.
8. Assist in diagnosing vehicle problems; order parts and tools as necessary.
9. Oversee administration of warranty claims as well as training and supervising of service department.
10. Reinforce company policies and adhere to company standards.
11. Encourage compliance with applicable laws and regulations.
12. Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

1. Organized and friendly personality
2. Demonstrated ability to manage others
3. Fantastic communication skills with your customers
4. Professional, well-groomed personal appearance
5. Consistent record of service and sales success
6. Strong record of positive customer satisfaction results
7. Team oriented and self-motivated
8. Able to work with little supervision
9. Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.