Experienced Service Advisor

Swickard Auto Group; Thousand Oaks (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in the automotive sector is seeking a Service Advisor to enhance customer satisfaction and drive service excellence. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering outstanding guest service. As part of a dynamic team, you'll manage service processes, communicate effectively with customers and technicians, and ensure a seamless service experience. Join a forward-thinking company that values its employees and offers opportunities for career growth and development within a supportive culture. If you're ready to take your career to the next level, this opportunity is for you!

Benefits

Flexible Scheduling

Ongoing Training

401k Plan

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Life Insurance

Pet Insurance

Optional Disability Coverage

Qualifications

• 2+ years of experience as a Service Advisor; GMC experience preferred.
• Excellent communication and trust-building skills.

Responsibilities

• Greet customers and understand their service needs.
• Schedule appointments and write detailed service orders.
• Provide updates and address customer questions promptly.

Skills

Customer Service

Communication Skills

Organizational Skills

Automotive Knowledge

Interpersonal Skills

Education

High School Diploma

Tools

Dealership Management Software

Job description

Ready to drive your career forward? Join our thriving automotive family! Veterans encouraged to apply

Are you a seasoned Service Advisor looking to accelerate your career in a high-energy, guest-focused environment? Buckle up, because we have an incredible opportunity for you! Our busy service department is searching for a motivated and enthusiastic team-player to join us. This isn’t just a job; it’s a launchpad for advancement within a premier dealer group that values its employees and prioritizes hospitality. If you’re passionate about providing outstanding guest service and thrive in a fast-paced setting, we want to hear from you!

Previous Service Advisor experience is essential. GMC brand knowledge is a plus, but your dedication to excellence is what truly matters. Apply today and steer your career towards success!

Responsibilities

1. Customer Service and Communication:
   • Greet customers, establish rapport, and understand their service needs.
   • Conduct visual inspections or road tests to gather information.
   • Explain service recommendations, repair options, and costs clearly.
   • Obtain customer authorization for repairs.
   • Provide updates and address customer questions promptly.
   • Explain repairs and charges in detail.
   • Follow up post-service to ensure satisfaction.
2. Service Process Management:
   • Schedule appointments based on technician availability.
   • Write detailed service orders.
   • Communicate with technicians about customer concerns.
   • Track progress and ensure timely completion.
   • Process payments and maintain records.
3. Technical Knowledge and Parts Management:
   • Understand automotive systems and repairs.
   • Stay updated on technologies and procedures.
   • Research parts availability and pricing.
4. Additional Responsibilities:
   • Uphold safety regulations.
   • Assist with basic inspections or vehicle prep if needed.

Qualifications

• High Hospitality Quotient (kindness, optimism, curiosity, work ethic, empathy, integrity).
• 2+ years proven experience as a Service Advisor; GMC experience preferred but not required.
• Valid driver’s license.
• Understanding of automotive terminology and mechanics.
• Excellent communication and interpersonal skills.
• Customer-focused with trust-building skills.
• Organizational skills to manage multiple tasks.
• Proficiency with dealership management software.
• Ability to work independently and in a team.

Benefits of Working at Swickard

• Flexible appointment scheduling for customers.
• Career growth and leadership opportunities.
• Ongoing training and support.
• Diversity and inclusion valued.

Competitive Benefits Package

• Insurance: medical, dental, vision, life, pet.
• Optional disability coverage.
• 401k plan.
• PTO.

About Us

• Founded in 2014 by Jeff Swickard in Wilsonville, OR.
• A hospitality company that sells cars, parts, and service.
• Team-oriented culture.
• Leading highline brands like Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover.
• Ranked as one of the fastest-growing dealership groups in the US.

We aim to revolutionize the car-buying and servicing experience through exceptional hospitality. Join us if you’re passionate about this mission!

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Motor Vehicle Manufacturing