Experienced Security Dispatcher

NOLA Protection; New Orleans (LA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Overtime opportunities

Growth opportunities

Job summary

NOLA Protection is seeking detail-oriented Security Dispatchers to support daily monitoring, incident response, and client communications. You will handle inbound calls, monitor patrol units, and maintain field logs across staff. Availability for mid-day, evenings, and weekend shifts is required.

Starting pay is competitive, with overtime and growth opportunities. This is a full-time/part-time security position with flexible schedules, including weekends and holidays.

Qualifications

• Experience in security operations, dispatch, or emergency call center roles.
• Active Louisiana State Board of Private Security Examiners (LSBPSE) Guard Card / Registration or eligibility.
• Proficiency with dispatch/scheduling software, basic database entry, and multiline phone systems.

Responsibilities

• Receive and log incoming calls, emergency alerts, and field check-ins accurately.
• Dispatch field officers, patrol units, and supervisors using CAD and scheduling software.
• Monitor real-time GPS tracking and officer status systems for safety and compliance.
• Provide secondary dispatch support during high-volume peak call windows.
• Complete detailed shift handoff logs and incident summaries before shift transitions.
• Coordinate escalation procedures with client management or emergency services as required.

Skills

Dispatch software

LSBPSE license

Multiline phone systems

Record-keeping

Communication

Job description

NOLA Protection Group is seeking detail-oriented Security Dispatchers to support daily monitoring and incident response operations. In this role, you will handle inbound calls, monitor active patrol units, process field incident reports, and maintain communications across field personnel, supervisory staff, and clients. This position requires flexible availability, including mid-day peak shifts, evenings, and weekend coverage.

Key Responsibilities

• Receive and log incoming calls, emergency alerts, and field check-ins accurately.


• Dispatch field officers, patrol units, and supervisors using computer-aided dispatch and scheduling software.


• Monitor real-time GPS tracking and officer status systems to ensure shift compliance and safety.


• Provide secondary dispatch support during high-volume peak call windows.


• Complete detailed shift handoff logs and incident summaries before shift transitions.


• Coordinate escalation procedures with client management or emergency services as required.

Qualifications & Requirements

• Experience: Security operations, dispatch, or emergency call center experience is a strong plus.


• Licensing: Active Louisiana State Board of Private Security Examiners (LSBPSE) Guard Card / Registration is a major plus. (Candidate must be eligible to obtain state registration if not currently registered).


• Technical Skills: Proficiency with dispatch/scheduling software, basic database entry, and multiline phone systems.


• Communication: Clear verbal communication and precise written record-keeping under fast-paced conditions.


• Availability: Flexibility to work varied schedules, including weekends, afternoon/evening shifts, and peak mid-day hours.

Schedules available range from 2pm - 10pm and 10pm - 6am - weekends and holidays are a must.

Starting pay is $15 per hour with potential for overtime and growth opportunities

License Type: Full-Time & Part-Time Security Positions
This is a non-management position
This is a full time/part-time position