EXPERIENCED RESIDENTIAL SERVICE PLUMBER

C.D. Shanahan's HVAC, Plumbing, Electrical & Remodeling, LLC.; Springfield (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

C.D. Shanahan’s HVAC, Plumbing, Electrical & Remodeling, LLC is seeking an experienced Residential Service Plumber to manage service calls from arrival to completion.

You will diagnose and repair plumbing systems, communicate options to customers, and drive revenue through upselling appropriate repairs while upholding high workmanship and safety standards.

Qualifications

• Residential plumbing service and repair experience.
• Strong diagnostic and troubleshooting abilities.
• Ability to work independently and make technical decisions.
• Knowledge of plumbing systems, equipment, and codes.
• Professional communication with customers.
• Valid driver’s license and clean driving record.
• Ability to use mobile devices and field service software.
• Ability to work in crawl spaces, attics, basements, ladders.
• Physically demanding work capability.
• Will­ingness to follow procedures and maintain high standards.

Responsibilities

• Diagnose and repair residential plumbing systems.
• Troubleshoot water pressure, leaks, drainage issues.
• Repair and replace toilets, faucets, sinks, showers, valves.
• Diagnose and repair traditional and tankless water heaters.
• Perform water heater maintenance, flushing, and replacement.
• Diagnose and repair drain and sewer issues.
• Diagnose gas piping issues and perform repairs.
• Complete work per plumbing codes and safety requirements.

Skills

Strong diagnostic and troubleshooting

Professional customer communication

Independent worker with initiative

Valid driver’s license

Mobile devices & field service apps

Time management & accountability

Education

Virginia Journeyman or Master Plumber license

Tools

HouseCall Pro

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Experienced Residential Service Plumber

C.D. Shanahan’s HVAC, Plumbing, Electrical & Remodeling, LLC

Location: Northern Virginia / Washington, D.C. / Maryland

Job Type: Full-Time

Compensation: FULL COMMISSION/Competitive Pay + Performance-Based Commission & Incentives (Based on Experience)

About Us

C.D. Shanahan’s is a growing, locally owned HVAC, plumbing, electrical, and remodeling company committed to providing exceptional workmanship, outstanding customer service, and long-term career opportunities.

We’re building a team of driven professionals who take pride in their craft, hold themselves accountable, and want to be part of a company that rewards hard work, initiative, and results.

We’re not looking for someone who simply shows up, completes a few calls, and goes home. We’re looking for a skilled plumber who takes ownership of their work, identifies opportunities, solves problems, and consistently goes above and beyond for our customers.

What We’re Looking For

We’re looking for an experienced Residential Service Plumber who is technically skilled, personable, motivated, and capable of independently managing service calls from start to finish.

The ideal candidate is someone who:

• Shows up on time, prepared, and ready to work every day.
• Has a strong work ethic, positive attitude, and sense of urgency.
• Takes initiative without needing to be constantly reminded or supervised.
• Is comfortable speaking with homeowners and building customer relationships.
• Takes pride in delivering clean, professional, high-quality workmanship.
• Can confidently diagnose plumbing issues and explain solutions.
• Recognizes opportunities to recommend repairs, upgrades, and replacements.
• Is motivated by performance-based compensation and earning potential.
• Understands the importance of generating revenue while always doing what’s right for the customer.
• Is organized, dependable, accountable, and detail-oriented.
• Works well with dispatchers, management, and fellow technicians.
• Is willing to help teammates and contribute to the company’s success.
• Wants to continue learning, improving, and advancing professionally.

Primary Responsibilities

Plumbing Service, Repairs & Diagnostics

• Diagnose and repair residential plumbing systems.
• Troubleshoot water pressure, leaks, drainage issues, and fixture failures.
• Repair and replace toilets, faucets, sinks, showers, valves, and plumbing fixtures.
• Diagnose, repair, and replace traditional and tankless water heaters.
• Perform water heater maintenance, flushing, and component replacement.
• Diagnose and repair drain and sewer issues.
• Perform drain cleaning, camera inspections, and sewer troubleshooting.
• Diagnose and repair sump pumps, ejector pumps, and associated systems.
• Repair and replace pressure-reducing valves, shutoff valves, expansion tanks, and supply piping.
• Identify water quality concerns and recommend appropriate filtration, conditioning, or treatment solutions.
• Diagnose gas piping issues and perform authorized gas piping repairs and installations.
• Identify plumbing code violations, safety concerns, and potential system failures.
• Complete all work in accordance with applicable plumbing codes, safety requirements, and manufacturer specifications.

Customer Service & Sales

• Deliver an exceptional customer experience on every service call.
• Clearly explain findings, recommended repairs, and available options.
• Present multiple repair or replacement options whenever appropriate.
• Provide upfront pricing and obtain customer authorization before beginning work.
• Identify legitimate opportunities for additional repairs, preventive maintenance, and system upgrades.
• Educate customers on plumbing maintenance and ways to prevent future problems.
• Recommend water heater replacements, water treatment systems, and other upgrades when appropriate.
• Identify opportunities for HVAC, electrical, and remodeling services and communicate qualified leads to the appropriate department.
• Confidently present estimates and ask for the sale without using high-pressure or dishonest tactics.
• Promote company maintenance agreements and available service plans.
• Build customer trust and encourage positive reviews and referrals.

Service Call Management & Accountability

• Take complete ownership of assigned service calls from arrival through completion.
• Thoroughly inspect and diagnose the customer’s concerns.
• Document all findings, recommendations, and work performed.
• Capture clear before-and-after photographs and supporting documentation.
• Complete all required digital forms, checklists, and service notes.
• Present estimates to customers while on-site.
• Obtain required signatures, approvals, and deposits.
• Collect payment upon completion in accordance with company policy.
• Communicate parts requirements, follow-up work, and scheduling needs to the office.
• Ensure all work is tested, inspected, and functioning properly before leaving.
• Maintain a clean work area and leave the customer’s property in excellent condition.
• Minimize callbacks through accurate diagnostics and quality workmanship.
• Communicate proactively with dispatch and management regarding job status and delays.

Productivity & Professionalism

• Manage time efficiently and maintain strong daily productivity.
• Arrive at scheduled appointments promptly and communicate any delays.
• Maintain a clean, organized, and properly stocked company vehicle.
• Properly maintain company-provided tools, equipment, and materials.
• Follow company procedures for inventory, parts, and documentation.
• Participate in training, coaching, and performance reviews.
• Meet established performance expectations for workmanship, customer satisfaction, revenue, and service call completion.
• Be available for assigned on-call rotations and emergency service when required.
• Maintain a professional appearance and represent the company positively at all times.

Qualifications

Required:

• Previous residential plumbing service and repair experience.
• Strong diagnostic and troubleshooting abilities.
• Ability to work independently and make sound technical decisions.
• Knowledge of plumbing systems, equipment, and applicable codes.
• Ability to communicate professionally with customers.
• Valid driver’s license and acceptable driving record.
• Ability to use mobile devices and field service software.
• Ability to safely work in crawl spaces, attics, basements, confined areas, and on ladders.
• Ability to perform physically demanding work, including lifting and carrying equipment and materials.
• Willingness to follow company procedures and maintain high standards of accountability.

Preferred:

• 3+ years of residential service plumbing experience.
• Virginia Journeyman or Master Plumber license.
• Experience with tankless water heaters and water treatment systems.
• Experience with drain cleaning and sewer camera equipment.
• Experience presenting estimates and selling plumbing repairs or replacements.
• Experience with Housecall Pro or similar field service software.
• Experience identifying and generating replacement opportunities.

Compensation & Benefits

We believe high-performing technicians should be rewarded for their contributions.

We offer:

• Competitive compensation based on experience and technical ability.
• Performance-based commission and sales incentives.
• Opportunities to increase earnings through productivity and results.
• Company-provided service vehicle.
• Company uniforms and branded apparel.
• Health, dental, and vision insurance options.
• Ongoing technical and professional development.
• Opportunities for advancement into senior technician, field supervisor, and management positions.
• Support from an established office, dispatch, and management team.
• Opportunities to grow alongside an expanding multi-trade company.

What Sets Our Company Apart

At C.D. Shanahan’s, we value employees who think beyond the immediate service call.

We want technicians who are proud of their work, genuinely care about customers, and understand that their performance directly contributes to the company’s success.

We’re committed to creating an environment where motivated individuals have the opportunity to grow professionally, increase their earning potential, and build long-term careers.

We provide the infrastructure, support, and opportunities. We’re looking for individuals who bring the drive, discipline, and determination to make the most of them.

C.D. Shanahan’s HVAC, Plumbing, Electrical & Remodeling, LLC is an Equal Opportunity Employer.