Experienced Residential Glazier (Window/Glass Installer)

The Glass Guru Franchise Systems, Inc.; Alpharetta (GA); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is looking for an experienced glazier/installer to join their growing team. This role involves installing a variety of residential glass products, ensuring customer satisfaction through quality service and effective communication. The ideal candidate will have a strong background in glass installation, a customer-first attitude, and the physical capability to handle the demands of the job. Join a supportive environment that values hard work and offers competitive wages based on experience. If you are ready to make a difference and thrive in a dynamic setting, this opportunity is for you!

Benefits

Holiday pay

Paid Time Off

On the job training

Potential bonus pay

Medical, dental, and vision insurance

Qualifications

• 3+ years of residential glass installation experience required.
• Must pass background check and drug test, valid driver's license needed.

Responsibilities

• Install products and services included in work orders, ensuring quality.
• Communicate with customers about installation timelines and expectations.
• Inspect job materials and manage customer satisfaction post-installation.

Skills

Residential glass replacement

Window/door installation

Wood rot repair/replacement

Effective troubleshooting skills

Excellent verbal/written communication skills

Organizational skills

Time-management skills

Education

High School Diploma or equivalent

Job description

Introduction

The Glass Guru of Johns Creek, a growing full-service residential and commercial glass shop, is seeking experienced glazier/installer for immediate hire. Prior experience installing insulated glass units, replacement windows, shower enclosures, mirrors, and other residential glass applications required. Competitive wages offered, based on experience. Please respond with contact information and resume to be considered for immediate hire.

Company Benefits

• Holiday pay
• Paid Time Off
• On the job training
• Potential bonus pay
• Monday through Friday, with no emergency work after hours
• Medical, dental, and vision insurance is offered
• Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner
• Compensation is based on experience

Roles & Responsibilities:

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home or office as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment, etc.
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it, using booties, etc.
• Close out the installation by walking the customer through the care and maintenance of products, walk them through warranty (if applicable), and how to contact us if they ever need service or have additional questions.

Qualifications & Educational Requirements:

• 3+ years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• A customer-first attitude, and the ability to communicate well with customers
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100 lbs. unassisted

Required Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, etc.
• Residential window/door installation including new construction and retrofit
• Wood rot repair/replacement
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communication skills
• Hardworking, motivated, with excellent organizational and time-management skills