EXPERIENCED OCCUPANCY SPECIALIST

Iremboston; Quincy (MA); On-site; USD 52,000 - 75,000; Full time

Job summary

Marina Bay Management Services, LLC is seeking an experienced Occupancy Specialist to join our Quincy, Massachusetts team. You will manage HUD Section 8 occupancy requirements and day-to-day compliance for a large affordable housing community, working closely with property management and compliance teams.

The ideal candidate has at least two years of HUD occupancy experience, with knowledge of HUD Handbook 4350.3 REV-1, Change 4, EIV, screening, recertifications, and voucher processing.

Qualifications

• Minimum two (2) years of direct HUD affordable housing occupancy experience.
• Strong working knowledge of HUD Handbook 4350.3 REV-1, Change 4.
• Demonstrated experience completing annual and interim recertifications.
• Experience with EIV, income and asset verification, eligibility determinations, and resident file documentation.
• Excellent organizational skills and the ability to manage multiple deadlines and priorities.

Responsibilities

• Manage HUD waiting list in accordance with HUD requirements and Tenant Selection Plan.
• Process applicants from initial contact through eligibility, screening, certification, and move-in.
• Conduct annual and interim recertifications within required HUD timeframes.
• Review and verify household income, assets, allowances, deductions, and other eligibility information.
• Utilize the EIV system and complete required reports, follow-up, and discrepancy resolution.
• Prepare and review HUD certification and occupancy documentation.
• Assist with HUD voucher processing and ensure timely submissions.
• Maintain audit-ready applicant and resident files.
• Monitor upcoming recertification deadlines and communicate with residents for documentation.
• Assist with leasing, applicant interviews, move-ins, and related activities.
• Maintain information in property management software.
• Provide professional customer service to applicants, residents, coworkers, and outside agencies.
• Prepare for MORs, compliance reviews, audits, and regulatory monitoring.

Skills

HUD occupancy experience

EIV system knowledge

Organizational skills

Customer service

Bilingual abilities

Tools

RealPage OneSite

RealPage products

Microsoft Office 365

TRACS experience

Job description

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Marina Bay Management Services, LLC
Quincy, Massachusetts | Full-Time | Monday-Friday

Join an Experienced Affordable Housing Management Team

Marina Bay Management Services, LLC is seeking an experienced, knowledgeable, and highly organized Occupancy Specialist to join our affordable housing management team in Quincy, Massachusetts.

This is a full-time, on-site opportunity for an affordable housing professional who has a strong working knowledge of HUD Project-Based Section 8 occupancy requirements and is comfortable managing the day-to-day compliance responsibilities associated with a large affordable housing community.

The ideal candidate will have at least two years of hands-on HUD occupancy experience and a solid working knowledge of the HUD Handbook 4350.3 REV-1, Change 4, including applicant eligibility, waiting list administration, income and asset verification, annual and interim recertifications, EIV requirements, and HUD voucher processing.

Key Responsibilities

The Occupancy Specialist will work collaboratively with our property management and compliance teams and will be responsible for duties including:

• Managing and maintaining the property’s HUD waiting list in accordance with applicable HUD requirements and the property’s Tenant Selection Plan;
• Processing applicants from initial contact through eligibility determination, screening, certification, and move-in;
• Conducting and completing annual and interim recertifications accurately and within required HUD timeframes;
• Reviewing and verifying household composition, income, assets, allowances, deductions, and other eligibility information;
• Utilizing the Enterprise Income Verification (EIV) system and completing required EIV reports, follow-up, documentation, and discrepancy resolution;
• Preparing and reviewing HUD certification and occupancy documentation;
• Assisting with HUD voucher processing, including ensuring certifications and related data are accurate and submitted timely;
• Maintaining complete, organized, and audit-ready applicant and resident files;
• Monitoring upcoming recertification deadlines and proactively communicating with residents to obtain required documentation;
• Assisting with leasing, applicant interviews, move-ins, transfers, and other occupancy-related activities;
• Maintaining accurate information within the property’s management software;
• Providing professional and courteous customer service to applicants, residents, coworkers, and outside agencies;
• Assisting with preparation for Management and Occupancy Reviews (MORs), compliance reviews, audits, and other regulatory monitoring;
• Working closely with property management, compliance, leasing, and accounting personnel to maintain strong occupancy and regulatory compliance; and
• Performing other affordable housing, leasing, and property management responsibilities as assigned.

Required Qualifications

Successful candidates should possess:

• Minimum of two (2) years of direct HUD affordable housing occupancy experience, preferably within a HUD Project-Based Section 8 community;
• Strong working knowledge of HUD Handbook 4350.3 REV-1, Change 4 and HUD multifamily occupancy requirements;
• Demonstrated experience completing annual and interim recertifications;
• Experience with EIV, income and asset verification, eligibility determinations, and resident file documentation;
• Experience maintaining and administering affordable housing waiting lists;
• Strong organizational skills and the ability to manage multiple deadlines and priorities;
• Excellent attention to detail and commitment to maintaining accurate, audit-ready files;
• Strong written and verbal communication skills;
• Proficiency with Microsoft Office 365, including Outlook, Word, Excel, and related applications;
• Reliable transportation and the ability to report to the property in Quincy, Massachusetts; and
• A professional, resident-focused approach to customer service.

Highly Desirable Qualifications

Preference may be given to candidates who also possess:

• Experience with RealPage OneSite and related RealPage products;
• Previous experience with HUD voucher processing and TRACS-related functions;
• Affordable housing industry certifications or professional training;
• Direct marketing, leasing, and resident relations experience;
• Experience working within a large affordable housing community or multifamily management organization; and

Bilingual candidates are strongly encouraged to apply. Language skills in Spanish, Albanian, Chinese, Cantonese, Mandarin, and/or Korean are particularly desirable based upon the diverse population we serve.

Marina Bay Management Services offers a competitive wage commensurate with experience and qualifications, along with eligibility for a comprehensive employee benefits package.

This is a full-time, Monday-through-Friday position based in Quincy, Massachusetts. The successful candidate will become part of a large, collaborative property management team with the opportunity to expand their knowledge and experience within the affordable housing industry.

About Marina Bay Management Services

Marina Bay Management Services, LLC is a professional property management organization committed to providing quality housing, exceptional resident service, strong regulatory compliance, and well-managed residential communities.

We believe successful property management begins with knowledgeable, dedicated employees who understand that affordable housing compliance is about more than paperwork—it is about serving residents while protecting the integrity of the programs and communities entrusted to our care.

Marina Bay Management Services, LLC is an Equal Opportunity Employer.

We are committed to equal employment opportunity and encourage qualified candidates of all backgrounds to apply.