Regional Operations Occupancy Specialist

Peabody Companies; Salem (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

401(k)

STD

Life insurance

Employee Assistance Programs (EAP)

Paid time off

Paid holidays

Paid training

Tuition reimbursement

Wellness programs

Employee referral bonuses

Flex spending

Job summary

Peabody Properties seeks a Regional Operations Occupancy Specialist to support occupancy operations, applicant processing, certifications, and compliance across multiple communities in Central Massachusetts. The roving role requires travel between properties to assist with staffing, lease-ups, and audits while maintaining full compliance.

The position emphasizes organization, customer service, and the ability to manage priorities in a dynamic housing environment.

Qualifications

• Experience in affordable housing, LIHTC compliance, leasing, occupancy, or property management preferred.
• Strong knowledge of LIHTC regulations preferred.
• Familiarity with HUD, HOME, PBV, Section 8, and other affordable housing programs is a plus.
• Ability to work independently and adapt quickly to different site environments.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office and property management/compliance software systems.
• Reliable transportation and ability to travel throughout assigned territory required.

Responsibilities

• Provide occupancy and compliance support across multiple properties within an assigned region.
• Travel between communities as needed to assist with staffing support, lease-ups, recertifications, and applicant processing.
• Assist site teams during periods of high application volume, staffing transitions, audits, or operational needs.
• Support occupancy stabilization efforts and leasing goals while maintaining full compliance.
• Process affordable housing applications and determine program eligibility.
• Review income, asset, and household documentation for accuracy and completeness.
• Prepare LIHTC certifications and recertifications.
• Coordinate applicant follow-up and collect required verifications.
• Maintain waitlists and applicant communication.
• Maintain compliant resident files and supporting documentation.
• Coordinate third-party file reviews and address corrections or deficiencies.
• Monitor certification deadlines and occupancy requirements.
• Ensure compliance with LIHTC, HUD, HOME, PBV, Section 8, AFHMP, and other applicable program requirements.
• Assist with audits, reporting requests, and agency monitoring.
• Assist with affordable housing lotteries and lease-up initiatives across the portfolio.
• Support applicant intake, preference verification, and waitlist management.
• Coordinate with marketing, compliance, and operations teams to support successful lease-up execution.
• Maintain accurate records in property management and compliance software systems.
• Track outstanding documentation and certification status.
• Generate occupancy and compliance reports as needed.
• Maintain organized digital and physical files.

Skills

LIHTC compliance

Property management

Customer service

Travel readiness

Tools

Property management software

Microsoft Office

Job description

Join Our Team!We are seeking a highly organized, motivated, and customer-focused Regional Operations Occupancy Specialist to join our growing affordable housing team. This is a fast-paced and exciting roving position supporting multiple affordable housing communities within an assigned geographic territory in Central, MA.

Description

We are seeking a highly organized, motivated, and customer-focused Regional Operations Occupancy Specialist to join our growing affordable housing team. This is a fast-paced and exciting roving position supporting multiple affordable housing communities within an assigned geographic territory in Central, MA. The Regional Operations Occupancy Specialist will travel between properties to support occupancy operations, applicant processing, certifications, compliance administration, lease-up activity, and site team support. This role is ideal for someone who thrives in a dynamic environment, enjoys variety in their day-to-day responsibilities, and can successfully manage multiple priorities across several communities. If you enjoy problem-solving, working directly with applicants and site teams, and being part of a collaborative, mission-driven organization, we encourage you to apply.

What You’ll Do

Regional Operations Occupancy Support

• Provide occupancy and compliance support across multiple properties within an assigned region
• Travel between communities as needed to assist with staffing support, lease-ups, recertifications, and applicant processing
• Assist site teams during periods of high application volume, staffing transitions, audits, or operational needs
• Support occupancy stabilization efforts and leasing goals while maintaining full compliance

Applicant & Certification Processing

• Process affordable housing applications and determine program eligibility
• Review income, asset, and household documentation for accuracy and completeness
• Prepare LIHTC certifications and recertifications
• Coordinate applicant follow-up and collect required verifications
• Maintain waitlists and applicant communication

Compliance Administration

• Maintain compliant resident files and supporting documentation
• Coordinate third-party file reviews and address corrections or deficiencies
• Monitor certification deadlines and occupancy requirements
• Ensure compliance with LIHTC, HUD, HOME, PBV, Section 8, AFHMP, and other applicable program requirements
• Assist with audits, reporting requests, and agency monitoring

Lease-Up & Lottery Support

• Assist with affordable housing lotteries and lease-up initiatives across the portfolio
• Support applicant intake, preference verification, and waitlist management
• Coordinate with marketing, compliance, and operations teams to support successful lease-up execution

Systems & Reporting

• Maintain accurate records in property management and compliance software systems
• Track outstanding documentation and certification status
• Generate occupancy and compliance reports as needed
• Maintain organized digital and physical files

What We’re Looking For

• Experience in affordable housing, LIHTC compliance, leasing, occupancy, or property management preferred
• Strong knowledge of LIHTC regulations preferred
• Familiarity with HUD, HOME, PBV, Section 8, and other affordable housing programs is a plus
• Ability to work independently and adapt quickly to different site environments
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer service skills
• Proficiency in Microsoft Office and property management/compliance software systems
• Reliable transportation and ability to travel throughout assigned territory required

Why Join Us?

• Fast-paced and exciting work environment
• Opportunity to support multiple communities and operational teams
• Diverse and dynamic day-to-day responsibilities
• Collaborative and mission-driven culture
• Growth and advancement opportunities within a growing organization
• Ability to make a direct impact on affordable housing operations and resident experiences

Preferred Certifications

COS, TCS, HCCP, or equivalent LIHTC certification preferred (or ability to obtain)

Compensation and Benefits

Peabody Properties offers $60K - $70K dependent on experience, location, property size and budget.

• Medical
• Dental
• 401(k)
• STD
• Life insurance
• Employee Assistance Programs (EAP)
• Paid time off
• Paid holidays
• Paid training
• Tuition reimbursement
• Wellness programs
• Employee referral bonuses
• Flex spending

EEO Statement

Peabody Properties is an Equal Opportunity Employer and is committed to workforce diversity. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. If you require a reasonable accommodation because of a disability for any part of the employment process, please e-mail our Talent Acqusition Manager and let us know the nature of your request and your contact information. Smoke-free workplace. Drug-free work environment.

Peabody Properties participates in E-Verify.

Position Requirements

About the Organization With a growing workforce of more than 600 team members, The Peabody Companies manages more than 14,650 units of residential housing. We offer property management, leasing, marketing, facility maintenance, accounting and finance, compliance, quality assurance, as well as sales and brokerage services. Our portfolio includes conventional and multi-family housing (single high-rise to scattered sites), senior communities, veteran's housing and supportive housing services. We are a management company that truly does it all, and we continue to grow.

OUR VISION:

We put the HOME in housing.

OUR MISSION:

To deliver exemplary service through:

• FISCAL responsibility to our clients;
• INTEGRITY in all aspects of our business practices;
• STABILITY for 45+ years of meeting our client's business needs;
• HUMILITY in relationships with clients, residents and employees and a commitment to always listen.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.