Experienced Inbound Customer Care Reps - Financial Industry

EXL; Hartford (CT); On-site; USD 54,443,000 - 68,770,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

Gym Membership Subsidy

Identity Theft Protection

Critical Illness Insurance

Pet Insurance

401k Match

Paid Time Off

Job summary

EXL is seeking an Inbound Customer Care Rep for Financial Services in Hartford, CT. This onsite role requires 8-hour shifts Mon-Fri with varying start times (8 AM to 6 PM EST).

Starting hourly rate ranges from $19 to $24, with quarterly performance bonuses and a comprehensive benefits package. Start date anticipated in October 2026 and a inclusive PTO program including vacation, sick days, floating holidays, and more.

Skills

Customer Service

Financial Services

Communication

Problem Solving

Teamwork

Job description

Inbound Customer Care Rep - Financial Services

Location: Onsite, Hartford, CT

Shifts: 8 hour shifts Monday - Friday with shifts varying between 8AM EST - 6PM EST

• Hourly Rate - $19/hr - $24/hr depending upon experience
• Start date if hired: 10/05/2026
• P4P: performance rated bonuses paid out on a quarterly basis
• Annual PTO: 15 vacation days, 10 sick days, 2 floating holidays and 8 company holidays, volunteer time-off
• Other PTO: Jury duty, bereavement leave, military leave etc. as applicable per State regulations.
• Benefits: Elected benefits such Medical (along with subsidized gym memberships), dental, vision insurance, Legal, identify theft, critical illness, pet insurance offered at competitive premiums. Basic life Insurance, Short Term and Long term disability and employee assistance program including mental health support, online yoga access at NO COST to the employee.
• 401k match: up to 3% annually.
• To learn more, visit us at www.exlservice.com/careers

EXL offers a positive and supportive work environment, comprehensive benefits, and career progression opportunities that make it more than just a job. It’s a place where you continuously learn, build new skills, and explore different career paths – giving you the opportunity to shape and control your own professional journey.

Beyond career growth, EXL fosters a culture where work engagements are encouraged, volunteer opportunities allow you to give back to the community, and inclusion and belonging are truly valued. Through meaningful reward and recognition programs, leadership connects, and regular town halls, employees feel heard, appreciated, and connected to the broader vision of the organization.