Experienced HVAC Service Technician

Service Experts Heating & Air Conditioning; Buffalo (NY); On-site; USD 51,000 - 78,000; Full time

Job summary

Service Experts Heating & Air Conditioning is looking for an Experienced HVAC Service Technician to join their team. The technician will perform diagnostic and service work for residential and light commercial HVAC equipment. The ideal candidate will have a strong background in HVAC systems, ensuring customer satisfaction and product promotion.

Benefits

Top Pay for Top Performers

21 paid days off within the first year

Ample advancement opportunities

Company-sponsored medical, dental, vision insurance

401(k) Retirement Savings Plan with matching

Company-provided smartphone and tool replacement

Employee Life Insurance

Qualifications

• 3+ years’ experience in HVAC required.
• Valid driver's license with acceptable driving record required.
• EPA and safety certifications required.

Responsibilities

• Performs diagnostic and service work on HVAC equipment.
• Communicates with customers to ensure satisfaction.
• Diagnoses and resolves customer problems professionally.

Skills

Communication

Problem Solving

Mechanical Aptitude

Time Management

Education

High school diploma or GED

Technical training certification

Job description

Join to apply for the Experienced HVAC Service Technician role at Service Experts Heating & Air Conditioning

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Join to apply for the Experienced HVAC Service Technician role at Service Experts Heating & Air Conditioning

Position Title: Service Technician

Position Title: Service Technician

Reports To: Field Supervisor or General Manager

Status: Full-time, Regular position

Category: Technician

Location Name: Sunbeam

Location Address: 6020 N Bailey Ave #5, Amherst, NY 14226

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks And Benefits For YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Our Top Technicians earn over $70,000
• Generous PTO provided
• 21 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 26 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• We’ll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
  

Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

Position Summary

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer.Works under the direction of the Field Supervisor or General Manager.

Responsibilities

Key Responsibilities:

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance
  
  

Health & Safety Roles And Responsibilities

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reportsanycontraventionoflegislationorcompanypolicy, procedureorprogramtodirectsupervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Usesandmaintainsappropriatepersonalprotectiveequipment(PPE) asprescribedbycompanyprogram(s) or procedure(s)
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devises or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Providesinputondevelopingsafety initiatives and plans toeliminateexposuresthatcouldcauseaccidents
• Does not perform act that may endanger the safety or well-being of others
• Does not engage in any pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirement
  
  

Desired Skills And Qualifications

• High school diploma or GED with additional training and 3+ years’ experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
  
  

Annual Compensation Range: Minimum $51,667.20, Maximum $77,500.80

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

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