Night Auditor-Part Time

Home 2 Tru Miami Airport South Blue Lagoon; Miami (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Baywood Hotels in Miami welcomes a qualified Front Desk Clerk to ensure guest satisfaction through courteous check-ins, accurate postings, and seamless departure processes. You will balance accounts, handle requests, and coordinate with other departments to deliver exceptional service.

Ideal candidates have high school completion, strong communication, and the ability to multi-task in a fast-paced environment, with bilingual Spanish/English a plus.

Qualifications

• High School diploma or equivalent.
• Customer service experience preferred.
• Ability to multi-task and remain calm under pressure.
• Strong communication in English; bilingual Spanish helpful.

Responsibilities

• Greet guests and register them efficiently according to standards.
• Post charges, balance accounts, and manage transactions.
• Answer guest questions and coordinate with hotel departments.
• Upsell rooms and services to maximize occupancy and revenue.
• Operate PBX and manage calls and wake-up service.
• Ensure guest safety, privacy, and compliance with policies.

Skills

Multitasking

Communication

Bilingual (Spanish & English)

Shift flexibility

Customer service

Brand standards

PMS software

Team collaboration

Education

High School diploma

Tools

PMS

Job description

Summary

Ensures guest satisfaction by providing courteous and efficientservice. Responsible for the accurateregistration, posting of charges, and check-out of guests. Handles guest questions and concerns asrequired by management. Adheres to specific Brand Standards as required. Willbe required to assume position of Person in Charge (PIC) during the overnightshift.

Job Duties

• Greets guests with genuine and warm spirit of hospitality
• Registers (Check-in) guests in an efficient manner, following Baywood& Brand standards, securing proper method of payment
• Posts transactions to guest and master accounts
• Reviews guest account balance, ensuring that payment is secured
• Reconciles discrepancies between Property Management System (PMS),Housekeeping reports and registration cards
• Reviews arrivals and blocks special requests
• Processes required reports, including down time, high balance, etc.
• Monitors and restocks sundry shop, ensuring consumed items are paidfor; Follows established procedure for removal of expired items.
• Handles guest requests and concerns in courteous and efficient manner
• Coordinates the delivery of guest services by other hotel departmentsand outside businesses
• Processes all incoming and outgoing reservation and cancellationrequests in a timely and efficient manner
• Prepares guest amenities, and ensures delivery in a timely manner
• Handles in-house guest reservation requests such as extension, latecheck-out, and rebooking
• Handles check-out procedures swiftly and accurately and assists guestson departure.
• Maximizes room revenue and occupancy levels through suggestive sellingfor upsell potential and walk in guests
• Stores guest luggage
• Presents to guests accurate information regarding marketing programsapplicable to the hotel, local area, and all hotel functions and outlets
• Handles departmental cash drawer, accounting of monies, credit cardreceipts, guest accounts, and other forms of credit and cash handling guidelines
• Maintains information and communication sources such as, log book,franchise directories, checklists, and electronic communication
• Operates Private Branch Exchange (PBX switchboard) equipment to handleincoming calls, outgoing calls, wake up calls, do-not-disturbs and the pagingof guests, all while maintaining guest and staff privacy and security
• Operates the franchise terminal and performs designated maintenancetasks
• Maintains procedures for credit control and handling of financialtransactions
• Maintains guest safety & privacy by adhering to establishedprocedures
• Issues safety deposit boxes for guest use, following security protocol
• Monitors key box, issuing keys to the appropriate staff members. Logsall transactions
• Completes brand specific log and follows brand and Baywood protocol forguest complaints, including escalation to management if needed, and completedfollow up
• Adheres to departmental communication through the effective use ofstaff meetings, log books, and bulletin boards
• Coordinates emergency proceduresincluding evacuations, immediately notifying management of suchoccurrences
• Assists with the relocation of guests, when necessary
• Assists other departments during slow periods
• Audits all accounts to ensure they balance, to include such accounts astray and city ledger, reservation deposits, credit card accounts, and room,food & beverage, and banquet charges.
• Transfers charges and deposits to master accounts.
• Closes necessary accounts at month end.
• Prepares final reports of all daily revenue summaries.
• Posts all room and tax revenues and late charges, including No-Shows.
• Insures all revenues, adjustments, taxes and gratuities are accuratelydistributed from POS system (at some properties)
• Changes system date.
• Follows all company policies and procedures as outlined in PolicyManual.
• Responsible for Life Safety Procedures and equipment
• Participates (at some properties) in Manager on Duty schedule.
• Additional duties may be added at any time at the discretion ofmanagement.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

• Maintains a professional image, including grooming, verbiage, and bodylanguage, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first and lastrule) every time they come in contact.
• Actively listens to guests, responding appropriately to their questionsand/or concerns. Seeks guidance and/or assistance from others to ensuresatisfaction.
• Fosters teamwork by offering assistance to others, as needed.
• Continuously monitors the surroundings at work, in order to identifyany cleanliness, safety, security, or building upkeep issues. Reportsdiscrepancies to the proper department.
• Contributes to a safe work environment by following proper safetyguidelines in matters of attire, utilizing protective gear, and followingsafety procedures.
• Recommends other Baywood properties to our guests, when appropriate.
• Makes a genuine effort to identify and seize each golden opportunity to‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Education

• High School diploma

Certifications / Licenses

• TIPS, or similar approved, alcoholserver training certification (as required)

Experience

• Previous hotel Front Deskexperience preferred; however, ability gained through 2+ years relatedemployment (customer service) or on-the-job training may substitute for actualFront Desk experience.

Additional Skills

• Ability to multi-task
• Ability to communicateeffectively, both written and oral
• Bilingual (Spanish & English)preferred, depending on geographic market
• Ability to work the shiftsrequired for the position
• Ability to learn and adhere toBrand & Baywood Hotels’ standards
• Ability to take information fromvarious sources and determine a responsible course of action
• Ability to understandinterdepartmental relationships
• Ability to operate officeequipment and industry specific software (PMS)
• Ability to remain calm duringstressful situations

Physical Demands

• Walking and Standing: 100%(Must be able to stand for the entire shift, usually 8 hours)
• Sitting: Rarely
• Bending, Stooping, Reaching: Occasionally
• Lifting, Push/Pull: 40 lbsinfrequently
• Driving: Rarely
• Traveling: None

Environmental Conditions

• Inside: Protection from weatherconditions but not temperature changes
• Outside: Rarely