Experienced Home Theater / Smart Home Specialist

Manada; Miami (FL); On-site; USD 22,041 - 35,817; Full time

Benefits offered by this job

401k

Paid time off

Medical benefits

Job summary

A home technology service company is seeking a Full-Time Home Theater Agent in Miami, Florida. This role involves traveling to clients' homes for the delivery, installation, and repair of home theater technology products. Key responsibilities include managing inventory, providing exceptional customer service, and maintaining a valid driver's license. Interested candidates should be physically able to lift heavy products and possess a strong customer service background. Competitive pay ranges from $16 to $26 hourly, along with benefits like 401k and medical.

Qualifications

• 1 year of customer service experience.
• 6 months experience in a relevant field or military equivalent.
• Ability to consistently lift/carry products weighing 75lbs+.

Responsibilities

• Build positive customer relationships and provide solutions.
• Perform delivery, installation, and networking tasks.
• Manage inventory and vehicle maintenance.

Skills

Customer service experience

Experience in sales, delivery, installation, repair

Ability to lift/carry/maneuver heavy products

Valid driver's license

Job description

Full-Time Experienced Services / Installation / Repair

The Manada Home Theater Agent travels via a company-owned vehicle from the store to our client's home and assists with the delivery, installation, repair, and haul away of home theater technology products and equipment. They provide our clients service that exceeds expectations by handling appointments with care, asking the right questions to enhance the client experience, and providing prompt follow up of recommendations as well as solutions. Manada Home Theater experts are responsible for completing fulfillment of intermediate complete work, while managing inventory and vehicle maintenance for our vehicles in partnership with other Agents.

At Manada, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs
• Performs a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Home Theater technology
• Phone and in-person contacts with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices
• Provides timely updates to the client and store locations
• Manages inventory and vehicle maintenance

Travel up to 50% or as needed.

$16 - $26

Requirements

Basic Qualifications

• 1 year of customer service experience
• 6 months experience in one or more of the following: sales, delivery, installation, repair OR military equivalent
• Current, valid driver's license
• Have and maintain a driving record which meets Manada standards (e.g. minimal number of violations/accidents, etc.)
• Ability to consistently lift/carry/maneuver products weighing 75lbs+ individually, or 150lbs+ as a team (support tools such as a harness, dolly, and/or lift may be provided as applicable for the type of work being performed)
• Must be at least 21 years of age
• Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred Qualification

• Previous experience in an in-home experience environment
• Previous experience actively using and learning about technology products

Benefits

• 401k
• Paid time off
• Medical benefits
  • Health
  • Dental
  • Vision
• Paid Training
• Opportunity to Grow and Develop your Career
• Salary $16/Hr. to $26/Hr