Experienced Front-End Insurance Analyst

Walker & Dunlop; Charlotte (NC); Hybrid; USD 64,000 - 75,000; Full time

Benefits offered by this job

401(k) with match

Comprehensive medical benefits

Paid maternity and parental leave

Job summary

Walker & Dunlop in Charlotte, NC is seeking an Insurance Associate to manage insurance compliance for commercial loans. You will analyze insurance coverage and educate borrowers about their policies while ensuring alignment with investor guidelines.

The ideal candidate will have prior insurance experience and a Bachelor's degree, with opportunities for career development. The position offers a base salary between $64,000 and $75,000, along with a competitive benefits package.

Qualifications

• Minimum of 1–2 years of insurance experience required.
• Professional designations such as CIC, CPCU preferred.

Responsibilities

• Review investor insurance guidelines and loan documents.
• Analyze insurance coverage for commercial loans.
• Resolve non-compliant insurance issues with borrowers.

Skills

Teamwork

Attention to detail

Communication skills

Time management

Knowledge of commercial insurance

Education

Bachelor’s degree or equivalent experience

Job description

Overview

Our Servicing experts service all Fannie Mae, Freddie Mac, and FHA Finance loans originated by Walker & Dunlop, as well as certain life insurance company, bank, and CMBS loans. They are the borrower’s primary point of contact and ensure that the requirements of the investors are met from loan closing through payoff. The Servicing portfolio spans six functional areas: Loan Administration, Asset Management, Insurance Compliance, Investor Reporting, Treasury, and Compliance.

Impact You Will Have

Analyze insurance coverage for commercial loans in accordance with investor guidelines, assist borrowers in acquiring appropriate coverage, educate them about coverage, exclusions, and exposure, and provide technical support to Production/Underwriting/Closing staff in analyzing borrower needs against investor guidelines and risk to the company.

Primary Responsibilities

• Review investor insurance guidelines and loan documents to establish baseline requirements.
• Review appraisals, engineering, seismic, and Phase I environmental reports and lender requirements to determine loan‑specific insurance requirements.
• Perform review of insurance certificates, policies, statement of values and invoices to determine compliance with investor guidelines.
• Process insurance waivers/Exceptions with supporting documentation for non‑compliant insurance issues.
• Resolve non‑compliant insurance issues with borrowers and insurance agents.
• Work closely with Production, Underwriting, Closing and External Consultants to approve coverages while meeting tight deadlines.
• Perform other duties as assigned.
• Attendance is generally required from 8:30 a.m. – 5:30 p.m. local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

Education and Experience

• Bachelor’s degree or equivalent experience.
• Minimum of 1–2 years of insurance experience.
• Professional designations such as CIC, CPCU, ARM, AU, ANIS, Property & Casualty license, or equivalent are preferred.

Knowledge, Skills, and Abilities

• Ability to work as part of a team while providing a strong individual contribution.
• Excellent attention to detail, judgment, flexibility, accountability, and dependability.
• Ability to work in high-volume work environments and prioritize workload effectively.
• Excellent written and oral communication skills through all levels of the organization.
• Strong time management and organizational skills.
• Clear knowledge of commercial insurance coverage – Property (including Flood, Wind, Earthquake and Terrorism), General Liability (including Workers’ Comp and Auto), Professional Liability and Umbrella/Excess Liability Insurance.
• Ability to show ownership of work, take on challenges, acknowledge growth opportunities, and demonstrate patience when learning new processes.
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders.

This position has an estimated base salary of $64,000 – $75,000 plus a discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

What We Offer

• The opportunity to join one of Fortune Magazine’s Great Places to Work winners.
• Comprehensive benefit options that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation, including up to 83% subsidized medical payroll deductions, competitive dental and vision benefits, 401(k) with match, pre‑tax transit and commuting benefits.
• A robust health and wellness program that offers cash rewards and resources that promote health, engagement, and balance.
• Paid maternity, parental leave, and other family paid leave programs.
• Company‑paid life, short‑term and long‑term disability insurance.
• Health Savings Account and Healthcare and Dependent Care Flexible Spending.
• Career development opportunities.
• Volunteer hours and donation matching as part of our company‑wide giving program.
• Eligibility may vary based on average number of hours worked.

Equal Employment Opportunity Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.