Experienced Forklift Field Technician

ZipRecruiter; Redmond (WA); On-site; Full time

Job summary

A leading company in material handling solutions is seeking a Field Technician in Redmond, WA. The role involves performing maintenance and repairs on equipment, ensuring customer satisfaction, and adhering to safety standards. Candidates should be self-motivated with strong mechanical skills and communication abilities. This position offers competitive pay and benefits, with opportunities for professional development.

Benefits

Competitive pay

Top-tier benefits

Professional development opportunities

Qualifications

• Over 4 years of professional mechanical experience or equivalent capability.
• Ability to operate various material handling equipment.
• Effective communication with customers and team members.

Responsibilities

• Perform PM services and field repairs at customer locations.
• Document all work orders and complete safety inspections.
• Upsell during repairs and maintain safety protocols.

Skills

Self-motivated

Detail-oriented

Strong communication skills

Team player

Education

High School Diploma

Tools

Pallet jack

Forklift

Reach-truck

Stock-picker

Job description

Job Description

Salary: $32 DOE

Founded in 1967, Toyota Lift Northwest is dedicated to providing fully integrated material handling solutions to businesses across the Pacific Northwest. Our services include new and used equipment sales, rentals, equipment service and parts, storage and automation, training, and more.

When you join our team, you commit to approaching every customer interaction with respect, honesty, and transparency. Our goal is to exceed customer expectations every time. You will utilize the 5S methodology (Seiri, Seiton, Seiso, Seiketsu, and Shitsuke) to improve the workplace.

We offer a supportive and friendly workplace focused on your professional development, with access to the latest training materials from Toyota Material Handling, as well as the equipment and technology you need to succeed. We provide competitive pay and top-tier benefits.

Your Job:

Field Technicians interact constantly with customers. You are a front-line employee and must always represent TLNW professionally, taking ownership of your work. Continually improve your skills and work safely, following company policies and guidelines.

Your Responsibilities:

• Perform PM (periodic maintenance) services at designated customer locations.
• Conduct visual checks of customer lifts and verify all lifts are signed up for PM service.
• Perform field repairs at customer locations.
• Upsell during repairs and Preventative Maintenance agreements.
• Check in with the Dispatcher via phone at the start, throughout, and end of your day.
• Document all work orders using Catavolt.
• Review and complete work in process and all open work orders promptly.
• Complete monthly safety inspection forms to ensure vehicles and tools are maintained properly.
• Never compromise safety; always surround your work area with safety cones.
• Use proper PPEs when necessary.
• Familiarize yourself with the proper use of tools.
• Practice 5S methodology.
• Stop, Call, and Wait if unfamiliar with a task.
• Assist with various projects or jobs as needed.
• Notify your supervisor of safety concerns.

Required Skills / Qualifications:

• High School Diploma (required).
• Self-motivated, detail-oriented, and organized with the ability to shift priorities in a changing environment (required).
• Mechanical ability to repair equipment and adapt to various machines.
• Previous mechanical experience or technical schooling.
• Experience as a journey-level technician with over 4 years of professional mechanical experience or demonstrated capability as determined by the Service Manager.
• Strong communication skills, both written and oral.
• Ability to work independently and lead small teams.
• Effective communication with employees, vendors, and customers (required).
• Prior experience in customer service and material handling/industrial equipment environment.
• Ability to operate reach-truck, stock-picker, pallet jack, and pass forklift certification.
• Ability to work effectively with others as a team player.
• Maintain good attendance record.

Physical Requirements / Working Conditions:

The physical demands include close and distance vision, peripheral vision, depth perception, and focus adjustment. May require sitting for long periods, lifting up to 75 lbs., walking on concrete floors, and full-body motion for climbing, pushing, lifting, and reaching. Reasonable accommodations may be made for individuals with disabilities.

Complete employment application, undergo background check (including past employment, education, criminal history), and drug screening are required.

Shifts:

Monday to Friday, 7:00 am - 5:00 pm (hours may vary).

Reports to:

Director of Service - OR

Position Class:

Non-Exempt/Hourly

Location:

Redmond, OR

Equal Opportunity Employment: Toyota Lift NW is committed to providing equal employment opportunities without regard to race, color, religion, sex, veteran or military status, marital status, genetic information, or any other protected status. We strive to make reasonable accommodations for qualified individuals with disabilities.

Remote work options may be considered.