Experienced Ford Service Advisor

IRA Ford Saco; Saco (ME); On-site; USD 50,000 - 100,000; Full time

Job summary

A leading automotive company is searching for an Experienced Ford Service Advisor. Responsibilities include greeting customers, managing service appointments, and providing detailed vehicle assessments. Ideal candidates should possess strong customer service skills and a solid knowledge of automobiles, with a desire for growth in a supportive environment.

Benefits

Health, Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Qualifications

• Minimum of 1 year in service department required.
• Previous experience at a Ford dealership is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers promptly.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Monitor the progress of each vehicle throughout the day.

Skills

Customer satisfaction

Problem identification

Knowledge of automobiles

Energetic personality

Computer skills

Education

High school diploma or equivalent

Job description

Ira Ford Saco is looking for an Experienced Ford Service Advisor!The responsibilities of a Ford Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at Ira Ford Saco, you can be a part of abrand that honors the past, and is invested in the future. Join the Ira Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive hourly pay rate up to $100,000+ annual potenital!
• Health, Medical and Dental
• 401K Plan Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Employee Stock Purchase Program
• Flexible Work Schedule

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Minimum of 1 year in service department required

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• Very energetic personality

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude

• High school diploma or equivalent

About Us:

Ira Automotive Group is committed to giving back and helping communities where our customers and employees live and work.Our love of people and community is our most powerful fuel! As a cornerstone of the Saco, Portland, and Scarborough, ME area, we're committed to providing the most value to our employees and customers. If you're looking for a place that cares, don't hesitate to apply!

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.