Experienced Fire Service Technician

Johnson Controls, Inc.; Allentown (Lehigh County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled technician to join their team, focusing on troubleshooting and repairing low voltage electrical systems, including fire alarm and life safety systems. This role offers the chance to work collaboratively in a supportive environment, where your expertise will help ensure customer satisfaction and operational efficiency. With opportunities for growth and advancement, you will play a crucial role in delivering top-notch service and solutions to clients, all while enjoying competitive pay and comprehensive benefits. If you are passionate about technology and customer service, this position is perfect for you.

Benefits

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle

Referral Bonuses

Medical/Dental/Vision Insurance

Health Savings Account (HAS)

401(k) Savings Plan with Company Match

Short-Term and Long-Term Disability

Employee Assistance Program

Qualifications

• 4+ years experience in low voltage electrical systems, including Fire/Life Safety systems.
• Ability to read and interpret blueprints and operational manuals.

Responsibilities

• Diagnose and repair electronic fire alarm systems and related products.
• Provide excellent customer service and maintain communication with clients.
• Participate in on-call rotation and train service team members.

Skills

Low Voltage Electrical Systems

Customer Service Skills

Troubleshooting

Blueprint Interpretation

Fire Alarm Systems

Physical Labor

Communication Skills

Education

High School Diploma or equivalent

Tools

Multi-meters

Digital Analyzers

Commissioning Devices

Job description

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HAS)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do:

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives to ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers.
• Obtain customer signatures upon completed service call assignments.
• Participate in a scheduled On-call rotation and help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.
• Perform other duties as assigned.

How you will do it:

• This skilled position involves troubleshooting and repairing installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Possess excellent written/verbal communication and outstanding customer service skills.
• Involve programming of fire alarm, security, and access control system panels.
• Experience with CCTV and IT and IP networks is a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On-call and after-hours work required on occasion based on customer needs.
• Provide recommendations and solutions to ensure that facilities are running efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for:

Required

• 4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meters, digital analyzers, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, and working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses that are required by National, State, and Local codes.

Preferred

• NICET Level II certification strongly preferred.