Experienced Field Service Representative

Boeing Co.; United States; On-site; USD 92,000 - 124,000; Full time

Job summary

Boeing Aerospace Operations is seeking an Experienced Field Service Representative to provide technical field support for the CH47 Heavy Lift helicopter. The role requires strong troubleshooting, customer relations and the ability to coach others during maintenance.

Initial training will occur in Groton, CT, with potential deployment to various domestic and international locations. Willingness to relocate and travel, plus the ability to obtain a U.S. Security Clearance, are required.

Qualifications

• Must be technically proficient with CH-47/MH-47 maintenance
• Strong relationship and coaching abilities for others
• Willing and able to deploy/travel to domestic and international locations
• Must possess a current US Passport and be able to obtain U.S. Security Clearance

Responsibilities

• Troubleshoot procedures for multiple systems on CH-47 helicopters
• Provide field support for Boeing customers globally
• Assist customer in troubleshooting drives, propulsion, pneudraulic, electrical and armament systems
• Develop and conduct ad hoc training in informal/on-the-job environments
• Respond to operational issues by diagnosing and resolving maintenance events
• Collaborate with internal teams to isolate equipment problems
• Collect data and evaluate maintenance procedures to address issues
• Manage field office resources and maintain company presence
• Prepare data using various reporting methods with clear communication
• Interface with customer organizations at all levels
• Interpret technical drawings and data to fix mechanical/electrical issues
• Utilize MS Office for concise reporting and remote communications

Skills

Troubleshooting

Relationship skills

Coaching others

Travel readiness

Education

Educational credentials

Tools

MS Office

Job description

Experienced Field Service Representative

Company: Boeing Aerospace Operations

Boeing Global Services (BGS) is seeking an Experienced Field Service Representative for technical field support of the CH47 Heavy Lift aircraft.

A successful candidate is technically proficient and has good relationship skills and an ability to coach others in maintaining the CH47 helicopter.

This position may be located at various global locations. The position will initially start in Groton, CT for training and eventually transition to an assignment as dictated by contract requirements.

You are applying for a Field Operations position where our employees must be willing and able (potentially short-notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers.

Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements.

Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

Position Responsibilities

• Perform troubleshooting procedures for multiple systems
• Provide customer focused technical field support of CH47 aircraft for Boeing's customers on a global scale
• Aid the customer in troubleshooting procedures for drives, propulsion, pneudraulic, electrical and armament systems Resolves maintenance and operational issues Interprets technical documents and monitors product performance
• Develop and conduct ad hoc training in an informal/on-the-job training environment
• Respond to operational issues by interpreting technical documents to identify, diagnose and resolve issues in support of scheduled and unscheduled maintenance events
• Collaborate with company organizations to isolate equipment problems not detected by diagnostics and standard documentation
• Collect technical data and evaluates maintenance procedures to address potential support issues
• Manage field office resources and maintains company presence
• Prepare and submits required data using various reporting methods using strong written and oral communication skills
• Able to interface with all levels of customer organizations
• Capable of interpreting technical drawings and data to apply knowledge in rectifying aircraft mechanical and electrical issues
• Familiar with MS office and capable of concise reporting and remote communications
• Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required

Basic Qualifications (Required Skills/Experience)

• Minimum of 5 years of experience maintaining US Army CH-47/MH-47 or International variant Chinooks
• At the sole discretion of leadership, must be willing and able (on potentially short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation.
• At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work. Failure to relocate will be considered as a resignation.
• Must possess a current US Passport

Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process

Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $91,800 - $124,200

Language Requirements: Not Applicable

Education: Not Applicable

Relocation: Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive: This is not a Safety Sensitive Position.

Security Clearance: This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim U.S. Secret Clearance Pre-Start and final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship: Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program: This position is not contingent upon program award

Shift: Shift 1 (United States of America)

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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