Experienced Field Service Representative

Boeing; New London (CT); On-site; USD 92,000 - 124,000; Full time

Job summary

Boeing Global Services is seeking an Experienced Field Service Representative to provide technical field support for the CH-47 helicopter on a global scale. The role requires hands-on troubleshooting, customer interaction, and the ability to travel and deploy as needed.

Initial training will occur in Groton, CT, followed by assignments as dictated by contracts. Candidates must be able to relocate and meet deployment requirements, including passing military contractor health standards where

Qualifications

• Minimum of 5 years of experience maintaining CH-47/MH-47 or international Chinook variants
• Willingness and ability to deploy/travel domestically and internationally on short notice
• Willingness to relocate to multiple locations as required
• Must possess a current US Passport

Responsibilities

• Perform troubleshooting procedures for multiple systems
• Provide customer-focused technical field support of CH-47 aircraft for Boeing's customers globally
• Assist customers in troubleshooting drives, propulsion, pneudraulic, electrical and armament systems and resolve maintenance issues
• Develop and conduct ad hoc training in informal/on-the-job environments
• Respond to operational issues by interpreting technical documents to diagnose and resolve issues
• Collaborate with internal teams to isolate equipment problems not detected by diagnostics
• Collect technical data and evaluate maintenance procedures to address potential issues
• Manage field office resources and maintain company presence
• Prepare and submit data using reporting methods with clear written and oral communication
• Interface with all levels of customer organizations
• Interpret technical drawings and data to troubleshoot mechanical and electrical issues
• Utilize MS Office for concise reporting and remote communications
• Applicable educational/certification credentials or equivalent experience required

Skills

Field service experience

Customer-focused support

Effective communication

Problem solving

Coaching others

Education

Relevant certifications or training

Tools

MS Office

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is seeking an Experienced Field Service Representative for technical field support of the CH47 Heavy Lift aircraft.

A successful candidate is technically proficient and has good relationship skills and an ability to coach others in maintaining the CH47 helicopter.

This position may be located at various global locations. The position will initially start in Groton, CT for training and eventually transition to an assignment as dictated by contract requirements.

You are applying for a Field Operations position where our employees must be willing and able (potentially short-notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers.

Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements.

Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

Position Responsibilities

• Perform troubleshooting procedures for multiple systems
• Provide customer focused technical field support of CH47 aircraft for Boeing's customers on a global scale
• Aid the customer in troubleshooting procedures for drives, propulsion, pneudraulic, electrical and armament systems Resolves maintenance and operational issues Interprets technical documents and monitors product performance
• Develop and conduct ad hoc training in an informal/on-the-job training environment
• Respond to operational issues by interpreting technical documents to identify, diagnose and resolve issues in support of scheduled and unscheduled maintenance events
• Collaborate with company organizations to isolate equipment problems not detected by diagnostics and standard documentation
• Collect technical data and evaluates maintenance procedures to address potential support issues
• Manage field office resources and maintains company presence
• Prepare and submits required data using various reporting methods using strong written and oral communication skills
• Able to interface with all levels of customer organizations
• Capable of interpreting technical drawings and data to apply knowledge in rectifying aircraft mechanical and electrical issues
• Familiar with MS office and capable of concise reporting and remote communications
• Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required

Basic Qualifications (Required Skills/Experience)

• Minimum of 5 years of experience maintaining US Army CH-47/MH-47 or International variant Chinooks
• At the sole discretion of leadership, must be willing and able (on potentially short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation.
• At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work. Failure to relocate will be considered as a resignation.
• Must possess a current US Passport

Conflict of Interest

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process

Drug Free Workplace

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Total Rewards

At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $91,800 - $124,200

Applications for this position will be accepted until Oct. 09, 2026

Export Control Requirements

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R.

• 120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details

US based job, US Person required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim U.S. Secret Clearance Pre-Start and final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.