Experienced Field Service Diesel Technician

Wagner Equipment Co. in; Colorado Springs (CO); On-site; Full time

Job summary

Wagner Equipment Co. is seeking an Experienced Field Service Diesel Technician to join their dedicated team in Colorado Springs. This role involves diagnosing and repairing heavy equipment at customer sites with a strong focus on customer service and teamwork. Competitive pay, a sign-on bonus, and extensive benefits including paid time off and retirement plans are offered, ensuring a supportive working environment for personal and professional growth.

Benefits

Paid Time Off (PTO) Plan

Medical, dental, and vision insurance

Retirement Plans - 401K and Roth 401K

Tuition Reimbursement

Employee Assistance Program (EAP)

Qualifications

• 3+ years' experience servicing heavy equipment.
• 1-3 years administrative/clerical experience.
• 3-5 years customer service experience.

Responsibilities

• Diagnose and repair heavy equipment at customer sites.
• Maintain service vehicle and inspection logs.
• Communicate with customers regarding repairs.

Skills

Customer Service

Communication

Problem Solving

Safety Knowledge

Data Entry

Education

High School Diploma or GED

Relevant CAT-related courses

Job description

Experienced Field Service Diesel Technician (Maintenance)

** $3,000 SIGN-ON BONUS TO QUALIFIED CANDIDATES **

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training, and employee development, along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and provide you with the tools needed to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, with company contributions up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Citizens Equity First Credit Union - access to services including payroll deductions, savings, loans, VISA cards, and more
• Additional Benefits: Unum Supplemental Life Insurance, Aflac Critical Illness & Accidental Insurance, ID WatchDog, and discounted employee phone plans

The Experienced Field Service Diesel Technician works with some supervision in diagnosing, troubleshooting, and repairing heavy equipment at customer sites, reflecting Wagner's vision of working as "One Professional Team."

Pay Rate: $36.50 - $52.60 per hour. Pay depends on education and experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintain truck and crane inspection logs daily
• Complete CAT service reports daily, ensuring they are legible, grammatically correct, and include proper SIMS codes
• Transmit photos, timecards, service reports, and other information via email
• Maintain accurate customer records for assigned jobs
• Keep credit card receipts for accounting
• Collaborate with Service, Product Support, and Sales Departments to meet customer needs
• Communicate with customers regarding repairs, parts, and concerns
• Teach and coach other technicians in the field
• Promote Wagner Equipment to customers
• Accurately troubleshoot and repair CAT equipment on the first attempt
• Read and apply electrical and hydraulic schematics for repairs
• Safely rig or hook components for lifting
• Remove, repair, and install major components in equipment
• Maintain tooling per MSHA and OSHA regulations
• Determine warranty repair eligibility and communicate decisions
• Maintain service vehicle in safe, good condition
• Perform other duties as assigned

Required Education and Experience

• High School Diploma or GED
• Relevant CAT-related courses
• At least 3+ years' experience servicing heavy equipment
• 1-3 years administrative/clerical experience
• 3-5 years customer service experience
• 3-5 years sales experience

Additional Eligibility Requirements

• DOT Health Card
• Class D Driver's License
• MSHA License

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Climbing ladders, stairs, etc.
• Lifting/moving objects up to 100 lbs or more
• Data entry, communication, reasoning, organizational, math skills
• Safety & product knowledge
• Basic proficiency in Microsoft Word and Outlook
• Intermediate knowledge of DBS, ET/SIS/SIS Web/STW
• Ability to work independently
• Well-rounded knowledge of CAT equipment

Work Environment

• Loud noise levels
• Indoors and outdoors

Travel Requirements

• 75%-100%

Other Duties

Job offers are contingent upon pre-employment screenings including background checks, drug/alcohol tests, fitness for duty assessments, and other relevant tests.

This description does not cover all activities, duties, or responsibilities. These may change at any time without notice. Employees must possess the abilities to perform duties proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer. We comply with all applicable employment laws and inform applicants of their rights.