Experienced Customer Support Specialist

Boeing; O’Fallon (MO); On-site; USD 75,000 - 106,000; Full time

Job summary

Boeing Distribution, Inc. in O'Fallon, MO is seeking an Experienced Customer Support Specialist to join our team. You will review customer purchase orders, input data in SAP, and coordinate with Sales, Quality, and Warehouse to resolve issues.

The role requires 5+ years supporting customers, strong problem-solving, and the ability to manage multiple priorities in a fast-paced environment. Onsite at times, with opportunities to contribute to process improvements.

Qualifications

• 5+ years of work experience supporting internal and external customers.
• Experience with large cross-functional teams.
• Strong problem-solving skills.
• Ability to manage multiple and competing priorities.
• 3+ years' experience with MS Office applications (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Reviews customer purchase orders to assess requirements.
• Process and maintain customer purchase orders in SAP and portal management.
• Coordinate with warehouse, Sales, and Quality to resolve orders.
• Prioritize orders with issues based on ship date.
• Investigate order problems in SAP to resolve issues.
• Ensure timeliness of shipment for critical orders through coordination.
• Monitor and expedite orders with high complexity and urgency.
• Resolve customer claims with Accounting, Quality, etc., and support cash collection.
• Maintain pipeline health on part usage/demand in collaboration with Customer, Sales, Planner.
• Occasionally onsite support at customer locations.

Skills

Customer support

Cross-functional

Problem solving

Prioritization

MS Office

Tools

SAP ERP

Job description

Experienced Customer Support Specialist

Company: Boeing Distribution, Inc. Boeing Global Services (BGS), Distribution Business, is looking for an Experienced Customer Support Specialist to join our team in O Fallon, MO.

Position Responsibilities

• Reviews of customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in SAP (ERP) to potentially resolve order issues.
• Reviews and actions open orders that are pending resolution.
• For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors / Expedites orders with high complexity and urgency.
• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
• Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
• Performs other duties and responsibilities as assigned or required.
• Onsite at customer as needed

Basic Qualifications (Required Skills/Experience)

• 5+ years of work experience supporting internal and external customers
• Experience with large cross functional teams
• Strong problem-solving skills
• Ability to manage multiple and competing priorities
• 3+ years' experience working with MS office applications (Excel, Word, Outlook, PowerPoint, etc.)

Preferred Qualifications (Desired Skills/Experience)

• Knowledge of the aerospace/aviation industry
• Outstanding communication skills, verbal and written
• Proficiency in numeric reasoning and mathematical skills
• Excellent communications skills, both written and verbal
• Ability to work in a very fast-paced environment with a high degree of accuracy

Conflict of Interest

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Total Rewards & Pay Transparency

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $75,000.00 - $106,000.00

Language Requirements: Not Applicable

Education: Not Applicable

Relocation: Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive: This is not a Safety Sensitive Position.

Security Clearance: This position does not require a Security Clearance.

Visa Sponsorship: Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program This position is not contingent upon program award

Shift

Shift 1 (United States of America)

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Boeing is committed to protecting, connecting and exploring our world and beyond, safely and sustainably. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment that's welcoming, respectful and inclusive of every teammate, with great opportunity for professional growth. Find your future with us.