Experienced Customer Support Specialist

The Boeing Company; O’Fallon (MO); Vor Ort; USD 75.000 - 106.000; Vollzeit

Zusammenfassung

The Boeing Company in O Fallon, MO, is seeking an Experienced Customer Support Specialist to join Boeing Global Services, Distribution. The role focuses on reviewing and processing customer purchase orders, coordinating with warehouse, Sales, and Quality to resolve issues, and ensuring timely shipment.

Qualifications include 5+ years supporting customers, strong problem-solving abilities, and MS Office proficiency.

Qualifikationen

• 5+ years of work experience supporting internal and external customers.
• 3+ years’ experience working with MS Office applications (Excel, Word, Outlook, PowerPoint, etc.).
• Experience with large cross functional teams.
• Strong problem-solving skills.
• Ability to manage multiple and competing priorities.

Aufgaben

• Reviews of customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management.
• Interacts with warehouse and Sales and Quality to ensure timely order resolution.
• Prioritizes orders with issues based on ship date and analyzes feasibility.
• Performs research in SAP to resolve order issues.
• Resolves customer claims with Accounting, Quality Assurance, and others.
• Maintain pipeline health on part usage/demand in collaboration with Customer, Sales, Planner.
• Onsite at customer as needed; extensive customer-facing involvement.

Kenntnisse

Customer support

Cross-functional teams

Problem solving

Prioritization

MS Office

Tools

SAP

Portal management

Jobbeschreibung

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS), Distribution Business

is looking for an Experienced Customer Support Specialist to join our team in O Fallon, MO.

Position Responsibilities:

• Reviews of customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in SAP (ERP) to potentially resolve order issues.
• Reviews and actions open orders that are pending resolution.
• For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors / Expedites orders with high complexity and urgency.
• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
• Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
• Performs other duties and responsibilities as assigned or required.
• Onsite at customer as needed
• Extensive customer-facing involvement

Basic Qualifications (Required Skills/Experience):

• 5+ years of work experience supporting internal and external customers
• Experience with large cross functional teams
• Strong problem-solving skills
• Ability to manage multiple and competing priorities
• 3+ years’ experience working with MS office applications (Excel, Word, Outlook, PowerPoint, etc.)

Preferred Qualifications (Desired Skills/Experience):

• Knowledge of the aerospace/aviation industry
• Outstanding communication skills, verbal and written
• Proficiency in numeric reasoning and mathematical skills
• Excellent communications skills, both written and verbal
• Ability to work in a very fast-paced environment with a high degree of accuracy

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range:

$75,000.00 - $106,000.00

Applications for this position will be accepted until Oct. 30, 2026

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.