Experienced Client Service Representative wanted for AAHA Accredited Hospital

Pet Services of Washington, P.S.; Vancouver (WA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid vacation and sick time

401(k)

Generous pet care discounts

Leadership opportunities

Continuing education allowance

Job summary

VCA East Mill Plain Animal Hospital in Vancouver, WA is seeking a Client Service Representative with veterinary experience. The role focuses on delivering outstanding client experience, managing calls, scheduling, and assisting doctors and staff in a fast-paced clinic. We emphasize Fear Free care and a supportive team culture.

Join a long-standing AAHA-accredited practice and contribute to compassionate patient care while benefiting from competitive pay and a comprehensive benefits package.

Qualifications

• Veterinary client service experience.
• Fear Free certification preferred or willingness to obtain.

Responsibilities

• Answer multi-line phone system.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups with clients.
• Triage phone calls and communicate via fax and email.
• Explain fees and process payments clearly.
• Recommend and obtain products and services including prescriptions.
• Educate clients on general animal care.
• Ensure patients and owners are comfortable during visits.
• Maintain clean and presentable lobby and hospital entrance.
• Work independently and in teams.
• Handle stressful situations calmly.

Skills

Fear Free Certified

Excellent communication

Job description

Client Service Representative with Veterinary experience wanted for AAHA Accredited Practice in Vancouver, WA VCA East Mill Plain Animal Hospital Location: 416 NE 112th Ave., Vancouver, WA 98684 https://vimeo.com/545110075/cdf84b7c24 VCA East Mill Plain Animal Hospital is an AAHA-accredited, multi-doctor practice in Vancouver, Washington. Our hospital has been serving the Vancouver and Portland metro community for over 30 years. We believe in providing the best possible care to our patients and phenomenal service to our clients. One of our strengths is our commitment to education to both our clients and our associates. Our team members are all Fear Free Certified. We are looking for an individual that is like-minded and cares about the wellbeing of our patients. We are made up of devoted team players who thrive in a collaborative environment and are invested in the success of the entire team. We take enormous pride in our ability to listen and speak to clients and are service-minded professionals who are energized by the gratitude of others and the satisfaction of a job done right. Our hospital is in Vancouver, Washington, just across the river from Portland, Oregon. Surrounded by mountains on one side and the beautiful Oregon Coast on the other. This is a great place to call home and there are many local activities to partake in. We have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more! We have a commitment to animal care and want to share that with you.

Why Join the VCA Family?

VCA is a community of dedicated professionals that will encourage you to explore everything your career has to offer. At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve.

Below are some of the many benefits of joining the VCA team!

• Pay- $20-23 / hourly depending on experience.
• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Continuing education allowance
• Tuition support and sponsorships
• Veterinary Technician license reimbursement
• Free mental health and wellness subscriptions (Head Space)
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Generous pet care discounts
• Life, long and short-term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k)

Why We Want You!

As a member of our team, you will help support the teams and doctors by creating a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent- by delivering an outstanding client experience- so we can provide exceptional care to every patient. You will help us get better and continue to grow as a team of caring veterinary professionals who work to exceed the expectations of our clients, provides exceptional care for our patients and build a team that has fun, supports each other, and learns together. We want to be different. We want to explore the opportunities within the workday not just get through it. We want to feel great about not just what we accomplished during the day, but how we accomplished it. We want to build a place where people are happy coming to work and excited to be part of our team. You will help us continue this journey.

The skills that will be utilized include, but are not limited to:

• Answer multi-line phone system
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Triage phone calls
• Effectively communicate through fax and email
• Problem solve/Critical thinking
• Presenting and explaining fees, including processing payments
• Recommending, selecting and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Ensure that every patient and owner are comfortable during their visit
• Exercise Fear Free practices for our patients
• Manage electronic medical records
• Communicate with clients before and after their visit
• Ensure that hospital entrance, lobby and work area are clean and presentable
• Ability to work on own and in teams
• Ability to work in stressful and difficult situations
• Prioritize workflow and easily change direction
• Work with management team to solve problems

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow.

Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.