Experienced BCBS Insurance Collections Specialist

Hirebridge; Knoxville (TN); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced BCBS Insurance Collections Specialist to join a dynamic team dedicated to enhancing patient care. This full-time role involves managing collection processes for targeted drug delivery services, ensuring timely payments, and resolving billing issues with insurance companies. Candidates should possess strong communication skills, a detail-oriented mindset, and a solid understanding of medical billing practices. With a commitment to innovation and quality, this opportunity offers a chance to make a significant impact in the healthcare sector while enjoying the flexibility of a 100% work-from-home model.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Long-term Disability Insurance

Life Insurance

401K Plan with Employer Match

Vacation Package

Qualifications

• 3-5 years of medical billing and collections experience required.
• Ability to exercise good judgment in complex situations.

Responsibilities

• Responsible for collection processes for TDD services.
• Evaluates payments/denials for correctness and applies them.

Skills

Verbal Communication

Written Communication

Judgment and Problem Solving

Relationship Building

Detail Orientation

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Experienced BCBS Insurance Collections Specialist

Please have 3 years of medical insurance collection experience to apply.

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

AIS Healthcare is looking for experienced and motivated Accounts Receivable Collection experts to join our dynamic team! The AR Collection role is a full-time position responsible for collection processes for TDD services that includes contract analysis, reimbursement, denial management, appeals, and resolving billing-related issues with insurance companies or other responsible party for services rendered. The perfect candidate should have an in-depth knowledge of collection practices related to billing and collection activities.

AIS Healthcare offers great benefits, including health, vision and dental insurance, long-term disability insurance, life insurance, a vacation package, and a 401K plan with a generous employer match. Additionally, we offer a 100% work from home model.

EDUCATION AND EXPERIENCE:

• A high school diploma or general education degree (GED) equivalent is required.
• 3-5 years of healthcare industry experience required.
• 3-5 years of medical billing and collections experience required.
• Home Infusion, Intrathecal Pain Management experience preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Recognizes patients’ rights and responsibilities and supports them in the performance of job duties, respecting patients' rights to privacy and confidentiality.
• Follows up on invoices submitted to ensure prompt and timely payment and escalates issues as necessary.
• Evaluates payments/denials received for correctness and ensures they are applied accordingly.
• Identifies bad debt write-offs and A/R adjustments. Initiates write-offs and adjustments in accordance with policies and procedures.
• Identifies any overpayments and/or duplicate payments and investigates and resolves accordingly.
• Processes refund requests in accordance with policies and procedures.
• Maintains contact with other departments to obtain patient or insurance information needed for claim payment.
• Responsible for understanding all procedures within regulatory mandates.
• Ensures that the activities of the collection operations are conducted in a manner that is consistent with overall department protocol and are following Federal, State, and payer regulations, guidelines, and requirements.
• Makes calls to troubleshoot payment discrepancies and establish resolution.
• Documents, in detail, phone calls, phone numbers, persons spoken to, and call details on a consistent basis.
• Consistently looks for areas to maximize claim reimbursement.
• Resolves issues that created a denial within 5 days of receipt of denial.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Maintains understanding of NDC (National Drug Code) numbers, metric quantities, and knowledge of infusion supplies.
• Maintains a broad range of knowledge of insurance plans, medical terminology, billing procedures, government regulations, and medical codes.
• Shares knowledge gained with other staff members and works as a team member.
• Interacts with others in a positive, respectful, and considerate manner.
• Performs other job-related duties as assigned.

QUALIFICATION REQUIREMENTS:

• Ability to recognize, evaluate, and exercise good judgment in solving complex situations and advising in accordance with laws and regulations.
• Excellent verbal and written communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• Strong work ethic with personal qualities of integrity and credibility.
• Self-directed, detail-oriented, conscientious, organized, and able to follow through.
• Ability to deal in an organized manner with problems involving multiple variables within the scope of the position.
• Tolerant of frequent interruptions and distractions from staff and other internal support teams.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.

Steps to Apply:

To apply for this role, you must complete a Culture Index Assessment to be considered. Please note that your application will not be considered if the Assessment is not completed.