Experienced Automotive Service Technician

ZipRecruiter; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading automotive service provider as an Automotive Service Technician, where customer satisfaction is paramount. You will be responsible for troubleshooting vehicle issues, maintaining high service standards, and driving customer loyalty while benefitting from a supportive work environment with comprehensive training and career growth opportunities.

Benefits

Competitive pay

Health benefits

Paid vacation

Paid holidays

Professional work environment

Growth opportunities

Qualifications

• Experience with various vehicle makes and models, especially Chrysler, Dodge, Jeep, Ram, and Alfa Romeo.
• Proven track record of achieving or over-achieving goals.
• Outstanding communication and customer service skills.

Responsibilities

• Troubleshoot customer concerns and ensure quality service.
• Inspect vehicles for additional sales opportunities.
• Complete paperwork accurately and participating in training.

Skills

Customer service

Communication

Technical aptitude

Good judgment

Team collaboration

Education

High school diploma or equivalent

ASE certification

Technical or trade school degree

Job description

Job Description:

Automotive Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function. The Service Technician is also responsible for setting goals for personal service improvement and monitoring progress against customer satisfaction index numbers and production targets as provided by the Service Manager.

Responsibilities:

1. Correctly troubleshoot customer concerns using the latest administrative and technical tools provided.
2. Ensure that common courtesy is shown toward all customers you come into contact with.
3. While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged.
4. Keep up to date with all technical publications, Service Communication, and Assist terminal operations.
5. Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time.
6. Address all original customer concerns before moving onto additional sales.
7. Inspect every vehicle for additional sales opportunities, ensuring that the vehicle is maintained according to local area and factory recommendations.
8. Ensure the customer's vehicle is returned as clean, or cleaner than when it arrived.
9. Participate in any factory or in-house sponsored training programs offered to you.
10. Complete all paperwork completely and correctly, attaching all required shop forms to the repair order (RO) hard copy.
11. Perform any other duties assigned by the Service Manager, ASM, or Group Leader.
12. Always come to work on time, ready to work, and in a clean uniform.

Job Requirements:

Ideal candidates will have:

• Experience in performing warranty and non-warranty inspections, diagnostics, maintenance, and repair services on various vehicle makes and models, especially Chrysler, Dodge, Jeep, Ram, and Alfa Romeo.
• A proven track record of achieving or over-achieving goals.
• Outstanding communication skills.
• Professional appearance and work ethic.
• A great attitude with a high-energy personality.
• Superior customer service skills.
• Ability to read and comprehend instructions.
• Ability to exercise good judgment.
• Valid State driver's license and a good driving record.

Required Education:

• High school diploma or equivalent.
• Technical aptitude displayed by ASE certification.
• Technical or trade school degree.

Compensation:

We offer competitive pay, health benefits, paid vacation, paid holidays, and a professional work environment.

Join a winning team that offers growth opportunities, excellent earning potential, and leadership that values your drive, skills, and abilities. Enjoy comprehensive training, competitive compensation, and unparalleled benefits. Experience the best that a career in the automotive industry has to offer. We reserve the right to amend and change responsibilities to meet business needs. We are an Equal Opportunity Employer and a drug-free workplace.

Apply Now!

We would really like to hear from you!