Experienced Automotive Service Technician - Charlotte, North Carolina, United States

Paramountauto; Charlotte (NC); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking an Automotive Service Technician to join their dynamic team. This role emphasizes customer satisfaction and requires a strong work ethic, technical aptitude, and excellent communication skills. As a Service Technician, you'll troubleshoot vehicle issues, perform inspections, and ensure that all services meet the highest standards of quality. You'll enjoy a supportive work environment that fosters growth and offers competitive pay along with comprehensive benefits. If you're passionate about the automotive industry and ready to make a significant impact, this is the opportunity for you!

Benefits

Health Insurance

Paid Vacation

Paid Holidays

Professional Work Environment

Comprehensive Training

Qualifications

• Experience in performing warranty and non-warranty inspections and repairs.
• Proven track record of achieving service goals and outstanding customer service.

Responsibilities

• Troubleshoot customer concerns using technical tools and ensure customer satisfaction.
• Inspect vehicles for additional sales opportunities and maintain cleanliness.

Skills

Customer Service Skills

Communication Skills

Technical Aptitude

Judgement Skills

Problem-Solving Skills

Education

High School Diploma or Equivalent

ASE Certification

Technical or Trade School Degree

Tools

Service Comm

Asist Terminal Operations

Job description

Automotive Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Responsibilities:

1. Correctly troubleshoot customer concerns using the latest administrative and technical tools provided.
2. Ensure that common courtesy is shown toward all customers you come into contact with.
3. While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged.
4. Keep up to date with all technical publications, Service Comm, and Asist terminal operations.
5. Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time.
6. Address all original customer concerns before moving onto additional sales.
7. Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation.
8. Ensure the customer's vehicle is returned as clean, or cleaner than when it arrived.
9. Participate in any Factory or in-house sponsored training programs offered to you.
10. Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy.
11. Perform any other duties assigned by the Service Manager, ASM or Group Leader.
12. Always come to work on time, ready to work, and in a clean uniform.

Ideal candidates will have:

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models, especially Chrysler, Dodge, Jeep, Ram, and Alfa Romeo.
• Proven track record of achieving or over-achieving goals.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Great attitude with a high-energy personality.
• Superior customer service skills.
• Ability to read and comprehend instructions.
• Ability to exercise good judgement.
• Valid State driver's license and good driving record.

Required Education:

• High school diploma or equivalent.
• Must have technical aptitude displayed by ASE certification.
• Technical or trade school degree preferred.

Compensation:

We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

It's Time To Make The Most Important Move Of Your Career!

Apply Now!

We Would Really Like To Hear From You!