Experienced Automotive Service Advisor - Milford, DE

i.g. Burton Auto Group; Milford (DE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision

Short Term Disability

Long Term Disability

Life Insurance

Paid Time Off

401K

Paid Holidays

Job summary

i.g. Burton Auto Group is hiring a Service Advisor to serve as the liaison between customers and service technicians. You will explain repairs and routine maintenance, ensure customers are fully satisfied, and manage follow-ups on repairs and warranties. A welcoming, customer-focused attitude is essential.

The role emphasizes accurate estimates, adherence to dealership policies, and maintaining high CSI scores while guiding customers through repair processes in a fast-paced environment.

Qualifications

• Dealership experience a plus.
• Bi-lingual a HUGE plus.
• Energetic/go-getter with customer focus.
• Ability to work in a fast paced environment.
• Love for cars and helping customers with their vehicle needs.
• Sales experience preferred.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Inform customers of needed/recommended factory maintenance.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Manage extended service contracts.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of problems and potential problems.
• Maintain CSI scores in line with dealership standards.

Skills

Bi-lingual

Customer service

Sales experience

Communication

Fast-paced work

Automotive knowledge

Tools

Reynolds & Reynolds

Job description

Join the Award-Winning Team at i.g. Burton Auto Group.

As a Service Advisor with i.g. Burton Auto Group, you will be providing outstanding service to all of our service customers. This position serves as the liaison between the Service Technician and customers. The Service Advisor will explain all of the necessary repairs that are needed on the customers vehicle as well as routine maintenance that may be due. You are in charge of making sure the customer is completely taken care of and leaving happy with their vehicle.

If you’re looking for a great opportunity with appreciation and involvement in your career, your search is complete. For years we have provided career opportunities with excellent compensation packages for eager individuals that want to grow.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Inform customers of needed/ recommended factory maintenance
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Manage extended service contracts
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job Qualifications

• Dealership experience a plus
• Bi-lingual a HUGE plus
• Energetic/go-getter
• Ability to work in a fast paced environment
• A love for cars and helping customers with their vehicle needs
• Experience with Reynolds & Reynolds a plus
• Sales experience

Benefits

You and your family will have access to our comprehensive benefits package including medical, vision, prescription drugs, dental, life, and 401(k)-retirement plan.

• Health Insurance
• Dental Insurance
• Vision
• Short Term Disability
• Long Term Disability
• Life Insurance
• Paid Time Off
• 401K
• Paid Holidays

About Our Dealership

Since 1908, i.g. Burton & Company, Inc has provided employment opportunities to thousands of different people in Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business - fathers, sons, mothers, sisters, brothers, cousins, you name it. For more than 115 years, our success has been based on the success of our employees. This is why we are always looking to hire the best of the best. Our growth and continued history depend on it. If you want a career for a lifetime, we want you.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.