Experienced Automotive Service Advisor - Milford, DE

i.g. Burton; Milford (DE); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision

Short Term Disability

Long Term Disability

Life Insurance

Paid Time Off

401K

Paid Holidays

Descripción de la vacante

i.g. Burton Auto Group is seeking an Experienced Automotive Service Advisor in Milford, DE to serve as the liaison between customers and the Service Technicians.

You will explain repairs and routine maintenance, ensure customer satisfaction, and drive clear communications throughout the service process. The role emphasizes customer care, accurate estimates, and maintaining high CSI scores within a longstanding, award-winning dealership family.

Formación

• Dealership experience preferred.
• Bi-lingual abilities considered a huge plus.
• Ability to work in a fast-paced environment.
• Passion for cars and helping customers.

Responsabilidades

• Greet customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Explain needed or recommended factory maintenance to customers.
• Provide accurate repair and maintenance estimates.
• Follow up on repairs and inform customers of progress.
• Review repairs and costs with customers.
• Maintain CSI scores per dealership standards.

Conocimientos

Dealership experience

Bi-lingual

Energetic/go-getter

Fast-paced environment

Customer-focused

Sales experience

Reynolds & Reynolds

Herramientas

Reynolds & Reynolds

Descripción del empleo

Experienced Automotive Service Advisor -Milford, DE

Join the Award-Winning Team at i.g. Burton Auto Group.

As aService Advisorwithi.g. Burton Auto Group, you will be providing outstanding service to all of our service customers. This position serves as the liaison between the Service Technician and customers. TheService Advisorwill explain all of the necessary repairs that are needed on the customers vehicle as well as routine maintenance that may be due. You are in charge of making sure the customer is completely taken care of and leaving happy with their vehicle.

If you’re looking for a great opportunity with appreciation and involvement in your career, your search is complete. For years we have provided career opportunities with excellent compensation packages for eager individuals that want to grow.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Inform customers of needed/ recommended factory maintenance
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Manage extended service contracts
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job Qualifications

• Dealership experience a plus
• Bi-lingual a HUGE plus
• Energetic/go-getter
• Ability to work in a fast paced environment
• A love for cars and helping customers with their vehicle needs
• Experience with Reynolds & Reynolds a plus
• Sales experience

Benefits:

You and your family will have access to our comprehensive benefits package including medical, vision, prescription drugs, dental, life, and 401(k)-retirement plan.

• Health Insurance
• Dental Insurance
• Vision
• Short Term Disability
• Long Term Disability
• Life Insurance
• Paid Time Off
• 401K
• Paid Holidays

About Our Dealership

Since 1908, i.g. Burton & Company, Inc has provided employment opportunities to thousands of different people in Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business - fathers, sons, mothers, sisters, brothers, cousins, you name it. For more than 115 years, our success has been based on the success of our employees. This is why we are always looking to hire the best of the best. Our growth and continued history depend on it. If you want a career for a lifetime, we want you.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.