Experienced Automotive Service Advisor / Assistant Service Manager - New Castle Acura

HERTRICH Family of Automobile Dealerships; Delaware; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid vacation

401(k) with employer match

Vehicle purchase discounts

Job summary

Hertrich Family of Automobile Dealerships is seeking an Experienced Automotive Service Advisor / Assistant Service Manager for a full-time position in our Delaware service department. You will greet customers, present repair estimates, schedule service, and coordinate with technicians to ensure accurate, timely work.

Join a family-owned group with 60+ years of experience, 24 dealerships across four states, and a strong community focus.

Qualifications

• 2-3 years experience as Automotive Service Advisor/Service Writer or 1+ year as Assistant Service Manager.
• Proven customer service and sales skills.
• Strong communication, organization, and follow-through.
• Valid driver's license with a clean driving record.
• High School Diploma or GED required.
• Flexible availability, including evenings and Saturdays.

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion.
• Greet service customers and manage inbound service calls.
• Schedule appointments and communicate service timelines.
• Present repair and maintenance estimates clearly and confidently.
• Coordinate repair orders with Technicians and monitor workflow.
• Recommend additional services when appropriate.
• Support daily service operations and administrative processes.

Skills

Customer service

Upselling

Communication

Organization

Follow-through

Education

High School Diploma/GED

Job description

Experienced Automotive Service Advisor / Assistant Service Manager Full-Time | Hertrich Family of Automobile Dealerships

Step Into a leading role in Automotive Service. Grow With One of the Region's Best.

The Hertrich Family of Automobile Dealerships is looking for an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager ready to take the next step in their automotive service career.

If you thrive in a fast-paced environment, value high standards, and want long-term growth with a respected dealership group, this is your opportunity.

Why Hertrich?

• Family-owned and operated for over 60 years
• 24 dealerships | 18 automotive brands and 15 Collision Centers across 4 states
• Industry leader with proven stability and growth
• Strong community involvement supporting 90+ local organizations
• Entrepreneurial culture focused on performance and excellence
• Clear pathways into growth, success and career advancement

What We Offer:

• Competitive salary with performance opportunity
• Medical, Dental, Vision & Life Insurance
• Short- and Long-Term Disability coverage
• Paid vacation, holidays, and personal/sick days
• 401(k) with employer match
• Employee vehicle purchase discounts

What You'll Do:

• Deliver a professional, high-quality service experience from check-in to completion
• Greet service customers and manage inbound service calls
• Schedule appointments and communicate service timelines
• Present repair and maintenance estimates clearly and confidently
• Coordinate repair orders with Technicians and monitor workflow
• Recommend additional services when appropriate
• Support daily service operations and administrative processes (training provided to prepare you for Service Management)
• Help maintain parts inventory and enforce service policies
• Perform additional responsibilities as needed

What We're Looking For:

• 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
• Proven customer service and sales/up-selling skills
• Strong communication, organization, and follow-through
• Comfortable with computers and dealership service systems
• High School Diploma or GED required
• Valid driver's license with a clean or near-clean driving record
• Flexible availability, including evenings and Saturdays

Build Your Future with Hertrich

At Hertrich, we don't just fill positions-we develop leaders. If you're ready to grow, lead, and make an impact with a company that values excellence, we want to hear from you.

Hertrich Family of Automobile Dealerships is an Equal Opportunity Employer and a drug-free workplace. We are committed to an inclusive environment where all team members can succeed