Experienced Automotive Service Advisor

Germain Honda; Columbus (OH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Employer Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Professional Development

Employee Discounts

Job summary

Germain Jaguar Land Rover Easton in Columbus, OH is seeking an experienced Automotive Service Advisor to be the primary contact for customers, ensuring clear communication and smooth service experiences.

You will work closely with technicians to deliver top-quality service, schedule repairs, and explain costs while maintaining high customer satisfaction. This role offers opportunities for growth within a dynamic dealership environment.

Qualifications

• Previous experience as an Automotive Service Advisor or similar role.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficient with computer systems and automotive service software.
• Positive attitude and a focus on customer satisfaction.

Responsibilities

• Greet customers promptly and courteously, providing exceptional customer service
• Understand customer vehicle needs and accurately communicate repair recommendations
• Schedule service appointments and manage repair orders efficiently
• Coordinate between customers and the service team to ensure timely and quality repairs
• Provide clear explanations of service costs and answer customer questions
• Maintain detailed records of services and customer interactions
• Promote additional services and warranty work

Skills

Customer service

Communication skills

Multitasking

Service software

Job description

Germain Jaguar Land Rover Easton

Experienced Automotive Service Advisor

Columbus, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Advisor, you will be the primary point of contact for our customers, ensuring excellent communication and smooth service experiences. You will work closely with our technicians and service department to deliver top-quality service and maintain high customer satisfaction.

Responsibilities:

• Greet customers promptly and courteously, providing exceptional customer service
• Understand customer vehicle needs and accurately communicate repair recommendations
• Schedule service appointments and manage repair orders efficiently
• Coordinate between customers and the service team to ensure timely and quality repairs
• Provide clear explanations of service costs and answer customer questions
• Maintain detailed records of services and customer interactions
• Promote additional services and warranty work

Qualifications:

• Previous experience as an Automotive Service Advisor or similar role
• Strong knowledge of automotive repair and maintenance processes
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Proficient with computer systems and automotive service software
• Positive attitude and a focus on customer satisfaction

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.