Experienced Auto Glass Installation Technician

belron; Alpharetta (GA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive weekly pay

Tuition reimbursement

401(k) with company match

Medical plans

Paid time off

Holidays & volunteer days

Paid training

Job summary

Safelite is seeking an Auto Glass Technician to perform repair, replacement, and recalibration services at our Shop or Mobile Glass Shop. You will use Safelite tools and technology, maintain high safety and quality standards, and provide excellent customer service.

Responsibilities include diagnosing issues, operating the Glass Table System and related equipment, and communicating with customers by phone, text, or in person. Valid license and SafeTech certification are required.

Qualifications

• High school diploma or equivalent; SafeTech certification required.
• Valid driver’s license and ability to operate company vehicles.
• Safelite SafeTech certification required.

Responsibilities

• Provide glass repair and replacement services at Safelite Shop or Mobile Glass Shop with emphasis on safety, quality, and customer service.
• Recalibrate automotive safety systems and perform diagnostics as needed.
• Use Safelite tools and systems to complete jobs and maintain customer records.

Skills

Customer service

Safety compliance

Diagnostics

Calibration

Tool handling

Communication

Teamwork

Education

High School Diploma / GED Required

Driver's license

Safelite SafeTech certification

Tools

True Seal

Ezi-Wire

Glass Table System (GTS)

Job description

A Brief Overview

At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands‑on professional that leverages their Safelite training, industry‑leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings.

What you will do

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
• Recalibrating automotive safety systems, including trouble‑shooting and completing diagnostic testing.
• Proficiently operate Safelite's tools and technologies, including: True Seal®, Ezi‑Wire™, Glass Table System (GTS), chemicals (as required bv the "Safelite Way of Fitting", work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in‑person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Performs other duties as assigned
• Complies with all policies and standards

What you'll get:

• Competitive weekly pay.
• Earn $5/set of wiper blades when added for customer safety.
• A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma GED/Equivalent Preferred
• Valid state‑issued driver's license any other license(s) (as required by federal, state and local laws) to operate a company vehicle. Required
• Safelite SafeTech™ certification Required

Experience Qualifications

• Must be 18 years of age or older. Required

Skills and Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in‑cab vehicle safety camera / video surveillance technology
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the "Safelite Way of Fitting"
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs
• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble‑shoot issues
• Problem‑solving and ability to trouble‑shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.