Experienced Auto Glass Installation Technician

Safelite; Macon (GA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive weekly pay

Tuition reimbursement up to 5,250 USD/

Paid training and tools

401(k) with company match

Paid time off, holidays & volunteer/pd

PTO buy/sell up to 16 hours

Job summary

Safelite is seeking an Auto Glass Technician to perform repair, replacement and recalibration services at Safelite Shop or Mobile Glass Shop. The role emphasizes safety, quality and outstanding customer service, with training and access to Safelite tools and technology.

Responsibilities include operating diagnostic tools, handling customer interactions, and promoting Safelite services, while adhering to safety policies and uniform/PPE standards.

Qualifications

• High School Diploma or GED required or equivalent.
• Safelite SafeTech certification required.
• Valid state driver’s license required.

Responsibilities

• Provide glass repair and replacement services at Safelite Shop or Mobile Glass Shop with safety and quality focus.
• Recalibrate automotive safety systems and perform diagnostics.
• Operate Safelite tools and technology (GTS, True Seal, MRM).
• Communicate with customers in person, text, and phone; promote Safelite services.
• Follow policies and maintain professional appearance and PPE compliance.

Skills

Customer service

Problem solving

Communication

Teamwork

Physical stamina

Education

High School Diploma / GED

Safelite SafeTech certification

Valid driver’s license

Tools

Safelite tools

MRM technology

Job description

Overview

At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands‑on professional that leverages their Safelite training, industry‑leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings.

What You Will Do

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
• Recalibrating automotive safety systems, including trouble‑shooting and completing diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, including: True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required by the “Safelite Way of Fitting”), work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in‑person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

What You’ll Get

• Competitive weekly pay.
• Earn $5/set of wiper blades when added for customer safety.
• A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma / GED / Equivalent (Preferred)
• Valid state‑issued driver’s license (Required)
• Safelite SafeTech™ certification (Required)

Experience Qualifications

• Must be 18 years of age or older (Required)

Skills And Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, bend and twist body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and be monitored via in‑cab vehicle safety camera / video surveillance technology.
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods.
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting.”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs.
• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble‑shoot issues.
• Problem‑solving and ability to trouble‑shoot issues, independently and collaboratively.
• Ability to read, write and interpret the English language and technical directions.
• Ability to communicate orally (via phone) and written (via computer or other electronic means).
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.