Experience Team

Pins Mechanical Co.; Charlotte (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Employee discount

Paid training

Job summary

Pins Mechanical Co. in Charlotte, NC is hiring for an upbeat member of our Experience Team. You’ll engage guests, explain games and activities, and drive game and merchandise sales through outstanding service.

The role emphasizes a friendly attitude, strong communication, accurate cash handling, and the ability to help manage events and large parties while keeping the space clean and welcoming. The team values reliability, positive energy, and teamwork for a memorable guest experience.

Qualifications

• Friendly and enthusiastic demeanor.
• Ability to greet guests and manage waitlists.
• Detail oriented with cash handling accuracy.
• Good communication and problem-solving skills.

Responsibilities

• Greet guests and provide energetic, friendly service.
• Check IDs at bar entrance.
• Maintain the waitlist for duckpin bowling and quote wait times.
• Ring up game and merchandise sales accurately.
• Assist with large parties and events as needed.
• Resolve issues with games or lanes.
• Keep the space clean and organized.
• Act as Pins brand ambassador and know offerings.
• Deliver exceptional guest service with urgency and attention to detail.
• Communicate effectively with teammates.
• Maintain a positive attitude.

Skills

Customer service

Guest interaction

Communication

Cash handling

Job description

Pins Mechanical Company is a social gathering place that offers a playful alternative to a traditional night out. Whether its duckpin bowling, pinball, or shuffleboard, Pins brings people together through old-school entertainment, cold brews, and hand-crafted cocktails.

We are looking for a friendly and enthusiastic individual to join the Pins Mechanical Co. Experience Team. As a member of the Experience Team, you're responsible for actively engaging with guests and getting them excited about all of the games and activities we have to offer. You help drive game and merchandise sales by providing an exceptional service experience.

Responsibilities

• Greet guests throughout the bar and be friendly and energetic
• Check for proper identification upon entrance to the bar
• Maintain the waitlist for duckpin bowling and quote accurate wait times
• Ring up game and merchandise sales accurately and process transactions quickly
• Assist with large parties and special events, as needed
• Respond to and resolve issues with games and/or bowling lanes
• Support organization and cleanliness of the entire space
• Act as a Pins brand ambassador and be knowledgeable about our offerings
• Demonstrated ability to deliver exceptional guest service
• Positive attitude and excellent communication skills
• Sense of urgency while maintaining strong attention to detail

WHY Rise Brands?

Rise Brands is full of diverse, cool people! At Rise Brands you have an opportunity to be your true, authentic self with the chance to build and advance exciting new brands for years to come.

As such, Rise Brands is an Equal Opportunity Employer. Rise brands provides equal employment opportunity and prohibits discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all parts of the employee lifecycle, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of admission, compensation and training.

Work schedule

• 8 hour shift
• Weekend availability
• Day shift
• Night shift

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Employee discount
• Paid training