Experience Program Manager

Jones Lang LaSalle Incorporated; Wichita (KS); On-site; USD 70,000 - 100,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks an Experience Program Manager to support on-site program operations and client advisory services in Wichita, KS. The role focuses on breakroom services and workplace amenities, requiring strong client-facing capabilities and data-driven decision making.

The position emphasizes cross-functional teamwork, proactive stakeholder communication, and continuous service improvements to deliver value for clients and their portfolios.

Qualifications

• Excellent verbal and written communication skills across all levels of an organization.
• Ability to manage multiple priorities in a fast-paced, matrixed environment.
• Experience with project management and data visualization tools.
• Bachelor’s Degree or equivalent experience.

Responsibilities

• Support program operations and client advisory services to drive client objectives.
• Develop and share insights on workplace trends and best practices to enhance experiences.
• Collaborate cross-functionally to deliver breakroom services and workplace amenities.

Skills

Communication

Multitasking

Presentation

Active listening

Team collaboration

Education

Bachelor’s Degree

Tools

Smartsheet

Excel

PowerPoint

Planner

Outlook

Job description

Experience Program ManagerDirect naar hoofdinhoud gaan#Experience Program Manager page is loaded## Experience Program ManagerSolliciterenremote type: On-sitelocations: Wichita, KStime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ519917**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams. **Job Summary**The Experience Program Manager is an on-account role within JLL’s Experience Services team. This onsite role is responsible for supporting program operations and client advisory services, leveraging industry benchmarking and market insights to provide guidance that supports client objectives and adds value across their portfolio. This position serves as a trusted business partner, focusing primarily on breakroom services and comprehensive workplace amenities. The role requires strong client-facing capabilities, cultural alignment with client values, and the ability to drive mutually beneficial outcomes through reliable service delivery. This role requires demonstrating JLL's leadership behaviors by inspiring teams and clients, working collaboratively across the enterprise, simplifying complex service delivery challenges, making intentional data-driven decisions, and staying future-ready through continuous innovation and transformation.**Key Responsibilities****Strategic Program Support & Advisory Services*** Support program strategy, implementation, scope management and deliverables that drive client objectives in collaboration with account leadership and client stakeholders* Support customer engagement initiatives through program development and knowledge sharing, offering insights into workplace trends, best practices, and innovative solutions to enhance workplace experience* Assess client needs to recommend optimal onsite foodservice solutions, including vending, micro market options, coffee service, and equipment recommendations* Stay informed about industry trends, emerging technologies, and best practices to identify opportunities for service enhancements**Performance Management & Financial Oversight*** Support creation and adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects* Analyze program financial data to support program planning and provide recommendations that align with client vision* Maintain high-quality services through operational management, risk assessment, issue resolution, and continuous improvement**Vendor Relations & Partnership Management*** Establish and maintain relationships with vendors, service providers, and consultants to support workplace programs and projects* Ensure vendor partnerships contribute positively to the overall workplace experience through operational excellence and performance monitoring**Client Relationship & Communication Management*** Proactively seek and share feedback from clients, stakeholders, and end-users to understand vision, satisfaction levels and identify areas for service enhancement* Anticipate and respond to client stakeholder needs and concerns, transforming problems into opportunities* Present program recommendations and options to stakeholders, explaining benefits and implementation considerations* Project and practice consistent ownership attributes, providing high-level customer service at all points of contact* Communicate proactively across all levels of the organization and multiple departments**Operations & Cross-Functional Collaboration*** Provide team support in operational matters, ensuring smooth day-to-day functioning of workplace services* Work cross-functionally to deliver as one team, integrating experience concepts and supporting all capabilities* Proactively identify gaps and escalate risks and issues at the account level (audit findings, client complaints, vendor service issues, information security, and KPI impacts)* Support new site setup and breakroom program implementation**Innovation & Continuous Improvement*** Support continuous improvement and innovation by participating in best practice development at the Experience Services platform level* Adopt and support development of new tools, process re-engineering, and innovations that provide service delivery improvements**Required Qualifications*** Contribution motivated, highly collaborative, and strong interpersonal skills* Excellent verbal and written communication skills, with the ability to communicate professionally at all levels of an organization, including strong presentation and active listening skills* Ability to manage multiple priorities and deliver results in a fast-paced heavily matrixed environment* Bachelor’s Degree, or equivalent combination of education and experience* Must be able to travel up to 25%* Strong analytical/financial aptitude* Proficient skills in Microsoft Office Suite (including but not limited to Word, Excel, PowerPoint, Planner, and Outlook)* Experience with project management and data visualization tools, including Smartsheet for project tracking and maintenance* Ability to create, maintain, and analyze business intelligence (BI) reporting and dashboards to support data-driven decision making* Comfort with digital tools and platforms to enhance service delivery and operational efficiency**Preferred Qualification*** 2-3 years prior experience in operations, facility management, food service operations, client advisory services, and/or hospitality industry*The above-referenced summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities.*This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.**Location:**On-site –Wichita, KS