Sr. UX Designer

Abbott (abbottcareers2 board); United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Abbott is seeking an experienced UX Designer to help realize the UX strategy for one or more journeys within a given Experience. You will balance business, user, and technology needs through analysis, iteration, and delivery across digital and physical touchpoints.

Collaborate with CDX Strategists, Researchers, and Experience Design teams to build journeys, information architectures, and visualizations, while driving usability testing and rapid prototyping in an agile environment.

Qualifications

• 4+ years of UX design experience and familiarity with Agile/Scrum/Kanban.
• Experience applying modern UX methods and design platforms/tools.
• Strong HTML, CSS, JavaScript knowledge and web/mobile tech awareness.
• Experience designing accessible, inclusive, and equitable products.
• Experience using design systems (Material, etc).
• Solid problem-solving, organizational, and analytical skills.

Responsibilities

• Collaborate across CDX teams to produce service design deliverables.
• Assist with user research integration into Journeys.
• Facilitate design thinking, storytelling, and prototyping to convey vision.
• Develop design systems, IA, task flows, and screen designs.
• Create low- and mid-fidelity prototypes for Journeys.
• Promote enterprise UX best practices and standards.
• Foster collaboration with Strategy, Product, and Engineering leadership.
• Advocate for the UX vision of Experiences/Journeys.
• Uphold Abbott values and Quality Management System policies.
• Travel up to 5-10% of work time as needed.

Skills

UX design

Design thinking

Collaboration

Agile methodologies

Information architecture

Prototyping

Usability testing

Storytelling

Education

Bachelor's degree in Design or related field

High School Diploma with 4+ years experience

Tools

Adobe Creative Suite

Figma

Sketch

Miro

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

The Opportunity

Abbott's Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The UX Designer level is responsible for assisting the realization of the UX strategy and vision for one or more journeys within a given Experience. In the journeys, this position facilitates accounting for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position facilitates addressing the business, user, and technology UX requirements through continuous analysis, iteration, solutioning, and delivery.

With a customer-centric, digital-first approach, and in collaboration with development teams, business stakeholders, strategy, research, product, and analytics teams, this role will help build out Journeys and frameworks in the form of: information architectures, design systems, low to high fidelity prototypes, task and workflow modeling, rapid iterative usability testing, in-depth testing, best-practice implementation, and ensuring the ongoing practical and creative quality of user experience.

What You'll Work On

• Collaborate with CDX Strategists, CDX Researchers, the Experience Management & Capability team and the respective Experience Design team members to produce Service Design deliverables (e.g., Service Blueprints) for one or more Journeys in a given Experience that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience/Journey.
• Assist with the design, execution, and incorporation of user research into the design of the relative Journeys.
• Facilitate the use of Design Thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.
• Facilitate creation and adoption of design systems, website interaction models, information architectures, user task flows, and screen designs; turn complex information into intuitive graphics, charts, and other forms of visualization data.
• Facilitate use of ideation and sketching for storyboards and prototyping; create low- and medium-fidelity prototypes to test proposed Journeys.
• Support the adaption of the enterprise wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Engineering teams; advocate for these standards, principles, processes.
• Support collaboration with Strategy, Product, and Engineering peer leadership to foster active collaboration across the teams, remove impediments, and ensure delivery of the overall Experience vision & OKRs.
• Support advocacy for the Experience's/Journey's UX vision.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Travel Requirements: Ability to travel 5-10% of working time away from work location, may include overnight/weekend travel.

Required Qualifications

• Bachelor's degree in Design, Marketing, Business, Life Sciences, Engineering, or related field of study; or High School Degree/General Education Diploma and 4+ years of relevant experience as outlined in the essential duties in lieu of Bachelor's degree.
• 4+ years of experience working as a UX Designer and familiarity with Agile / Scrum / Kanban methodologies.
• Experience in applying techniques and methods of modern user experience design, discovery, and delivery - along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Sketch, Miro).
• Strong knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools.
• Demonstrated strong understanding of the current web and mobile technology landscape.
• Strong understanding of human centered design and design thinking methodologies.
• Experience in creating accessible, inclusive, and equitable design.
• Experience in using design systems (Material, Carbon, Fluent, etc).
• Experience in problem-solving, organizational, and analytical skills with the ab