Experience Planner

Montage Hotels & Resorts; Bluffton (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Montage International in Bluffton, SC seeks an Experience Planner to craft guest experiences and bring dream vacations to life. You will engage with guests, understand their needs, and guide them through resort activities and dining options to create memorable stays.

The role requires a passion for travel hospitality, excellent communication, and the ability to manage multiple requests in a fast-paced environment. Weekend/evening availability may be required.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of customer service experience.
• Excellent telephone etiquette and verbal and written communication skills.
• Excellent organizational and time management skills.
• Sales background preferred.
• Strong MS Office knowledge (Word, Excel, Outlook).
• Must adapt quickly to new software.
• Must be dependable and work weekends, nights or holidays as needed.
• Must integrate company values throughout interactions.

Responsibilities

• Act as a storyteller and educator to describe the resort to guests.
• Connect with guests to understand what brings them joy.
• Reserve activity and dining requests for guests.
• Work in a fast-paced, high-growth environment.
• Answer telephone calls and emails professionally.
• Log guest requests and follow up promptly.
• Maintain strong computer literacy and communication.

Skills

Customer service

Communication skills

Positive attitude

Adapt to new software

Education

High school diploma or equivalent

Tools

MS Office

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Summary

Experience Planners are the dream-weavers. Our team takes all of the hopes and desires for an incredible vacation and brings them to life before guests even step one foot on the grounds of the resort. You’ll experience and understand all of the activities and dining that the resort has to offer and then share these incredible experiences with the guests that you speak with on a day-to-day basis. You’ll get the opportunity to connect with guests and understand what makes the ultimate vacation for them and the people they’re traveling with – is it a couple, is it a family or is it a girls’ getaway? You get the chance to connect with them and dream up the ultimate vacation.

Essential Functions

Responsibilities of this position include; although are not limited to:

• Act as a storyteller and educator to describe the resort to guests
• Desire to connect with other people and understand what brings them joy
• Desire to be part of high growth, fast paced business
• Possess a positive and upbeat attitude at all times
• Reserve activity and dining requests for guests within the Resort & local area
• Work in a high-paced environment
• Multi-task effectively between phone, computer, and conversation with guests with high attention to detail
• Answer telephone calls and emails in a prescribed and professional manner
• Provide information and assistance to guests regarding specific resort and activity informationprior to arrival
• Properly log guest requests
• Follow up with guests in a timely manner
• Display effective computer literacy
• Exceptional verbal and written communication skills

Qualifications

• High school Diploma or equivalent required
• Minimum of two years’ experience in customer service
• Excellent telephone etiquette and verbal and written communication skills
• Excellent organizational and time management skills
• Sales background preferred
• Strong knowledge of MS Office, including Word, Excel and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly and effectively adapt to using new software products
• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

Physical Requirements

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.