Experience Manager

SupportFinity™; New York (NY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Job summary

SupportFinity™ in New York is seeking an Experience Manager to enhance guest and employee experiences through event coordination and catering service. This role blends hospitality and client engagement to ensure high-quality service.

The ideal candidate will have experience in the hospitality field, strong communication skills, and the ability to manage multiple priorities effectively. Comprehensive benefits include medical, dental, and paid time off, contributing to a supportive work environment.

Qualifications

• Experience in hospitality, catering, events, or related service-forward environments.
• Strong communication, interpersonal, and customer-service skills.
• Ability to manage multiple events and priorities in a fast-paced setting.
• General understanding of event operations or food service workflow.
• Proficiency with standard office software and basic administrative tools.

Responsibilities

• Oversee and support daily catering and event operations.
• Coordinate logistics related to meetings, events, and onsite experiences.
• Partner with culinary leaders on menu planning.
• Act as a point of contact for clients and guests.
• Provide guidance to experienced and catering staff.
• Maintain oversight of event timelines and service standards.

Skills

Communication skills

Interpersonal skills

Customer service skills

Event coordination

Adaptability

Tools

Standard office software

Job description

Bon Appetit

Position Title: Experience Manager

Salary: 85,000-95,000

Other Forms of Compensation: Our Passion is Food! At Bon Appetit Management Company we are committed to great food and outstanding service. We do not have standardized recipes or central commissaries; instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting‑edge food into their cafés.

Job Summary

We are seeking an Experience Manager to support the overall guest and employee experience across the account with a strong focus on event coordination and catering service execution. The role blends hospitality, operations, and client engagement to ensure high-quality experiences throughout daily service and special events. The ideal candidate is service‑mindful, adaptable, and comfortable overseeing a wide range of experience‑driven activities.

Key Responsibilities

• Oversee and support daily catering and event operations to ensure seamless and professional execution.
• Coordinate logistics related to meetings, events, and onsite experiences, including setup, service flow, and post‑event breakdown.
• Partner with culinary leaders and internal teams on general menu planning and event requirements.
• Act as a point of contact for clients and guests, maintaining strong relationships and delivering high‑quality service.
• Provide guidance to experienced and catering staff; assist with training as needed.
• Maintain oversight of event timelines, resources, and service standards.
• Support experience‑enhancing initiatives throughout the account as directed.
• Perform other duties as assigned.

Qualifications

• Experience in hospitality, catering, events, or related service‑forward environments.
• Strong communication, interpersonal, and customer‑service skills.
• Ability to manage multiple events and priorities in a fast‑paced setting.
• General understanding of event operations or food service workflow.
• Proficiency with standard office software and basic administrative tools.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, see paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug‑free workplace.

Req ID: 1514973

Bryan Goni