Customer Experience Store Leader

PetSmart; Kentwood (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retailer in Kentwood, MI, seeks an Assistant Store Manager Customer Experience to provide exceptional leadership and service. This role emphasizes creating a positive pet parent experience while managing store operations, mentoring staff, and ensuring compliance with company standards. Candidates should have 3-5 years of retail management experience and strong communication skills. Join our team to make a meaningful impact for pets and their families!

Qualifications

• 3-5 years of retail leadership or experience in a customer-focused environment.
• Flexibility in schedule, able to work evenings, weekends, and holidays.
• Strong written and verbal communication skills.

Responsibilities

• Participate in recruiting, interviewing, hiring, and coaching associates.
• Lead and coach associates to ensure pet safety and health.
• Oversee the store's overall pet parent experience.

Skills

Retail leadership

Customer focus

Computer proficiency

Communication skills

Organizational skills

Job description

A leading pet retailer in Kentwood, MI, seeks an Assistant Store Manager Customer Experience to provide exceptional leadership and service. This role emphasizes creating a positive pet parent experience while managing store operations, mentoring staff, and ensuring compliance with company standards. Candidates should have 3-5 years of retail management experience and strong communication skills. Join our team to make a meaningful impact for pets and their families!